Senior Product Designer - AI Experiences

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We’re looking for a Senior Product Designer to shape how AI-powered experiences are designed and delivered across and beyond our core products. You’ll work end to end from early discovery through to production, partnering closely with Product, Engineering, Research and senior stakeholders. 

A key part of this role is designing journeys that begin outside our owned surfaces and continue seamlessly into our products. You’ll explore how users interact with AI in different contexts and define how those experiences connect into coherent, trusted end-to-end journeys. 

You’ll bring structure to ambiguous problems, prototype ideas with engineers, and design interactions that help users understand and act on non-deterministic outputs in a regulated environment. 

Reporting into the Product Design Lead, you’ll contribute to design direction in this area, helping establish patterns, improve consistency, and raise the quality of work across teams. 

Responsibilities 

• Collaboratively uncover customer needs, test assumptions, and translate insight into clear problems and design direction 
• Shape complex, ambiguous problem spaces, defining priorities, success measures, and appropriate scope 
• Design end-to-end journeys across AI-assisted experiences, including those that span multiple entry points and surfaces 
• Create prototypes to explore interaction patterns and validate ideas with users and engineers 
• Apply a strong product and business lens, balancing user needs, technical constraints and regulatory requirements 

Qualifications

• Proven experience designing end-to-end digital products within in-house cross-functional teams 
• Strong portfolio demonstrating your craft across interaction design, visual design and prototyping 
• You actively use AI in your design workflow alongside tools like Figma to accelerate thinking, prototyping and delivery, with clear judgement on when and how to apply it 
• Experience designing complex, multi-touchpoint systems and bringing clarity to ambiguous problem spaces 
• Experience planning and running research and applying insights to decisions 
• Understanding of designing for conversational and non-deterministic systems 
• A considered and ethical approach to AI, including trust, transparency and appropriate use 

Additional Information

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: EB8/D

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