IT Product & Technology Lead – Salesforce

Inside the Role

The IT Product & Technology Lead – Salesforce is accountable for the end-to-end ownership of the Salesforce platform and assigned Salesforce applications across Daimler Truck Financial Services (DTFS). This role combines strategic platform ownership, technical leadership, and application lifecycle accountability, ensuring the Salesforce ecosystem is stable, secure, scalable, and aligned with business strategy.

Acting as Platform Owner, the role defines and governs platform architecture, standards, security, and technical roadmap. Acting as Application Owner, the role ensures individual Salesforce applications deliver business value throughout their lifecycle—from ideation and design through delivery, operations, and continuous improvement.

This position serves as the key IT liaison between business product owners, development teams, vendors, Information Security, Enterprise Architecture, and Operations, leading delivery in an agile environment while maintaining strong governance and platform health.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience    

 Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.    

What You Drive at DTFS

Platform Owner

• Own the overall Salesforce platform strategy, architecture, and technical roadmap in alignment with enterprise standards.

• Define and enforce platform governance, design principles, and development standards to balance innovation and stability.

• Act as the technical authority on Salesforce architecture, integrations, data model, and customization approach (declarative vs. programmatic).

• Manage platform health KPIs, including customization levels, platform stability, uptime, performance, and scalability.

• Lead technical backlog prioritization and capacity planning in collaboration with application owners and development teams.

• Oversee release management, environment strategy, CI/CD alignment, and deployment quality.

• Ensure compliance with Information Security, DevSecOps, regulatory requirements, and audit controls.

• Govern Salesforce administration, including security models, role hierarchy, profiles, permission sets, and org configuration.

• Own Salesforce licensing strategy, usage optimization, and cost management.

• Provide Level-2 (L2) support oversight and drive root-cause analysis for recurring incidents.

• Establish and contribute to Platform Knowledge Communities (PKC) to promote best practices, learning, and platform maturity.

Application Owner (IT)

• Own the full lifecycle of assigned Salesforce applications, from intake and roadmap definition through delivery and operations.

• Partner with Business Product Owners to translate business strategy into application roadmaps and prioritized backlogs.

• Ensure applications meet functional, non-functional, and regulatory requirements.

• Lead requirement definition, technical design alignment, and delivery planning.

• Monitor application KPIs, including incident volume, user satisfaction, budget adherence, and ROI.

• Drive continuous improvement, modernization, and technical debt reduction initiatives.

• Ensure applications are supported with appropriate documentation, support models, and operational readiness.

• Participate actively in Agile ceremonies (PI planning, sprint planning, reviews, retrospectives).

• Act as escalation point for application-related risks, issues, and dependencies.

Project & Delivery Leadership

• Lead strategic Salesforce initiatives and projects, from concept through implementation.

• Manage delivery using Agile/Scrum methodologies, including sprint planning and program increment (PI) planning.

• Coordinate internal teams and external vendors to ensure on-time, on-budget, high-quality delivery.

• Develop project proposals, delivery approaches, estimates, and business cases.

• Evaluate new Salesforce features and complementary technologies; lead proofs of concept (POCs) where appropriate.

 Stakeholder & Vendor Management

• Serve as the primary IT contact for Salesforce-related initiatives.

• Collaborate closely with:

  • Business Product Owners and stakeholders

  • Enterprise Architecture and Information Security

  • Infrastructure and IT Operations

  • External Salesforce partners and vendors

• Manage vendor performance, deliverables, and adherence to DTFS standards.

Key Performance Indicators (KPIs)

Platform-focused

• Platform health and degree of customization

• Platform uptime and stability

• Release quality and incident trends

Application-focused

• Number and severity of open incidents

• User satisfaction

• Budget adherence and ROI

Delivery-focused

• On-time and on-scope project delivery

• Backlog predictability and throughput

Knowledge You Should Bring

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

• 5+ years of experience in Information Technology with strong exposure to application development and delivery.

• Hands-on experience with the Salesforce Platform, ideally including Service Cloud, Experience Cloud and Auto Cloud (Marketing Cloud a plus).

• Proven experience leading Agile delivery teams and managing technical backlogs.

• Experience with vendor management and multi-team coordination.

• Strong understanding of web architectures, integrations (APIs), and cloud platforms.

• Strategic and systems thinking

• Strong technical leadership and architectural judgment

• Excellent stakeholder communication and facilitation

• Analytical problem-solving and decision-making

• Ability to balance innovation, speed, and operational stability

Exceptional Candidates Might Have

• Salesforce certifications (Administrator, Platform App Builder, or Developer).

• Experience in financial services or regulated environments.

• Familiarity with DevSecOps practices and CI/CD pipelines.

• Experience acting as Platform Owner, Application Owner, or Technical Product Owner.

Career Progression

This role provides growth opportunities toward Senior Platform Leadership, Enterprise Architecture, Digital Platform Ownership, or IT Management positions.

#LI-DTFSUSA  #LI-Hybrid 

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Visa sponsorship will only be open to current Daimler Truck Financial Services employees working under an existing company visa

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.