At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.
Be a leader and innovator, while becoming part of the Medtronic family. The role could be remote in Colombia.
Responsibilities may include:
- Lead end-to-end delivery of Service-related projects and programs, including scope definition, detailed planning, execution, monitoring, and successful completion
- Drive project execution by managing timelines, coordinating cross-functional resources, and maintaining integrated project schedules
- Lead global, cross-functional teams to deliver initiatives that improve Service business processes and enable deployment of Service applications and systems
- Partner with product teams, IT, and business stakeholders to ensure alignment with organizational objectives and Service strategy.
- Drive global harmonization of technical landscapes and standardization of Service processes, tools, and ways of working.
- Define, implement, and monitor scalable Service processes and systems that improve Service delivery for internal and external customers.
- Apply Agile principles and project management best practices to enhance delivery speed, flexibility, and outcomes
- Communicate project status, risks, issues, and achievements effectively to stakeholders and leadership; proactively escalate when needed
- Deliver projects autonomously while consistently meeting key milestones, timelines, and business commitments
- Serve as a subject matter expert in the Service business; educate, mentor, and influence stakeholders to drive adoption and capability growth
- Apply knowledge of Medtronic Service strategy and general business principles to support Service transformation and business growth objectives.
- Lead and contribute to continuous improvement initiatives across the global Service organization
- Ensure adherence to quality standards and governance requirements across all project activities
Required knowledge:
- Bachelors degree required
- Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
- Experience with delivering projects using Agile methodologies
- PMP Certification (or ability to attain within 1 year) is advantageous
- 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines is advantageous
- Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets) is advantageous
- 3+ years of experience leading diverse and complex projects and programs is advantageous
- Knowledge of Salesforce, SAP and Service max applications is advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
