Job DetailsJob Location: Aventura Office - North Aventura, FL 33180Position Type: Full TimeSalary Range: $18.00 - $22.00 HourlyJoin Esquire as a Service Delivery Coordinator — a front-line role where you’ll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings.
Why Choose Esquire?
Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.
About the Role
As a Service Delivery Coordinator, you are the voice, face, and operational engine of the client journey. Whether it’s managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence and creating clients for life.
Key Responsibilities
Client Experience & Communication
Handle incoming client calls and respond to service tickets with urgency and professionalism
Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
Respond to client emails in a timely, proactive manner to exceed expectations
Welcome and support clients in-office, ensuring a polished and professional experience
Operational Support
Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
Assist with exhibit coordination, including document scanning, copying, and retrieval
Coordinate with building management or maintenance as needed
Team Collaboration & Execution
Partner across teams to resolve client issues and ensure job success
Meet productivity, accuracy, and quality objectives while maintaining attention to detail
Follow all standard operating procedures and contribute to continuous improvement
What You’ll Need
Skills: High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
Technical: Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with NetSuite a plus
Education: High school diploma or GED equivalent
Attributes: Proactive, empathetic, dependable, and detail-oriented with a passion for excellence
What Success Looks Like
High client satisfaction and retention
Strong KPI scores in service delivery accuracy and responsiveness
Smooth execution of deposition logistics and technology
Positive feedback from internal and external stakeholders
Work Environment
This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff—representing Esquire’s professionalism and warmth from the moment a client walks in.
We offer a comprehensive benefits package including:
Insurance: Medical, dental, vision, short & long term disability insurance, basic life & supplemental insurance for employees and their dependents
Retirement: Eligibility to enroll in the company’s 401(k) plan with employer match of up to 1.5% (based on a 6% employee contribution).
Paid Time Off: Employees receive two weeks of vacation leave per month (80 hours annually) and 2 paid "floating" holiday per year.
Holidays: 10 paid holidays per year.
Sick Leave: 5 paid sick days per year.
Ready to bring your precision and pride in quality to a team that’s getting it right?
Apply now and be the reason our clients keep coming back.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.
