Bus Strat & Init Mgr - Claims Change Readiness Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary:

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

This is a critical role within the Consumer and Small Business Claims organization, supporting enterprise-wide transformation initiatives. This role will serve as a key liaison between business leaders and execution partners, ensuring strategic initiatives are successfully implemented across people, process, and technology. The position will be responsible for driving transformation efforts that enhance client experience, operational efficiency, risk management, and profitability while aligning outcomes with enterprise strategy, regulatory requirements, and executive expectations   This position will ensure that Claims associates are prepared for strategic change by aligning business strategy, planning, and execution.

As part of the Claims Strategy and Transformation team within Consumer and Small Business Claims, this position will act as a centralized representative for Claims, partnering across the enterprise to deliver simplified, innovative, and scalable solutions.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Serve as the primary point of contact for Claims leaders on complex change initiatives and readiness planning
• Champion large-scale transformational initiatives that will improve claims processes and the client experience
• Collaborate vertically and horizontally within Claims Operations as well as cross-functional partners (e.g., Product, Academy, Client Protection, Technology) to prepare associates for process, people, and technology changes
• Represent Claims Operations in execution forums, ensuring business needs are clearly communicated and addressed
• Drive simplification efforts, including platform consolidation and reduction of manual processes
• Leverage client and associate feedback to inform decisions and shape strategic outcomes
• Provide transparency into strategic and tactical decisions through effective stakeholder communication
• Identify root causes, surface opportunities, and deliver actionable recommendations using structured problem-solving tools
• Build and maintain strong partnerships across the enterprise to support transformation goals

Required Qualifications:

• 3+ years of experience in delivering business strategic initiatives
• Strong executive presence with the ability to lead and facilitate meetings, including alignment sessions and with senior executives
• Strong problem-solving skills with the ability to follow through, escalate appropriately, and drive resolution
• Proven ability to manage multiple priorities and adapt in a fast-paced environment
• Sound judgment in balancing risk and reward, evaluating strategies, and assessing client impact
• Exceptional written, verbal, and active listening communication skills; •  Able to influence across all organizational levels and build consensus
• Strong critical thinking, strategic planning, and project management capabilities
• High attention to detail with a commitment to flawless execution
• Organizationally savvy; able to navigate complex, cross-functional, and geographically diverse environments
• Demonstrated ability to foster collaboration, teamwork, and connection across teams
• Effective negotiation and facilitation skills
• Intellectual curiosity with the confidence to challenge the status quo
• Innovative mindset with a focus on simplification and continuous improvement

Desired Qualifications:

• Experience collaborating across lines of business
• Claims and/or Client Protection experience
• Deep knowledge of Client Protection claims processes
• Digital and/or project management experience
• Readiness experience
• Agile experience

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$115,000.00 - $175,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.