Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION
As a Client Services Project Manager at Thermo Fisher Scientific, you will be responsible for managing and coordinating all technical, logistical, and service aspects of clinical supply projects.
This role involves end-to-end ownership of project execution, from initial client discussions and study setup through to completion, with a strong focus on supply chain design, logistics coordination, and operational delivery.
Key responsibilities include:
- Assess clinical protocols and client requirements to design appropriate supply chain and logistics solutions in collaboration with cross-functional teams (Proposals, Technical, Clinical Supplies, Operations, Procurement)
- Provide technical and operational input to support proposal development
- Work directly with clients to define and finalize logistics and study requirements
- Coordinate all internal and external activities to ensure timely readiness and execution of study deliverables
- Maintain overall accountability for project timelines, ensuring alignment with client and study requirements
- Utilize project planning tools (e.g., Microsoft Project) to manage milestones, critical paths, and responsibilities
- Provide regular updates, reports, and communication to clients
- Manage client and site inquiries, including issue logging, escalation, and resolution tracking (e.g., via TrackWise)
- Support revenue-related activities, including invoicing, revenue tracking, and scope change management
- Coordinate receipt and management of study materials and inventory data within internal systems
- Ensure compliance with GMP and support investigation of deviations and non-conformances
- Deliver training to internal teams and external stakeholders (e.g., investigators, monitors) as required
- Participate in process improvement initiatives and SOP development
REQUIREMENTS
- Bachelor’s degree in life sciences, healthcare, business, or related field
- Minimum of 8–10 years of experience in project management, customer service, or operations within clinical trials, pharmaceutical distribution, or logistics
- Strong understanding of clinical supply chain, warehousing, and logistics operations
- Knowledge of GMP/GxP requirements and experience supporting quality investigations
- Demonstrated ability to design and manage complex supply chain solutions
- Experience with financial processes including invoicing and revenue tracking
- Strong problem-solving skills with the ability to analyze issues and implement effective solutions
- Ability to work under pressure and manage multiple priorities in a fast-paced environment
- Excellent communication skills with experience engaging directly with clients
- Proficiency in project management tools and systems (e.g., MS Project, TrackWise, inventory systems)
- Flexible, detail-oriented, and able to work effectively in cross-functional teams
- Fluency in English required
- Willingness to travel (15–20%)
