Representative I Customer Service

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

·        Order Entry into appropriate plant; send customer acknowledgment, correction of purchase order errors and customer notification as needed; expediting orders as required.

·        Prepare and submit proforma invoices for customers without payment terms.

·        Obtain credit card information for credit card/cash in advance customers for accounting to process.

·        Coordinate with scheduling all build to order items or large quantity orders.

·        Obtain freight quotes as required.

·        Respond to all telephone calls, faxes and emails.

·        Relay pricing and promotions to customers, sales and manufacturer reps when requested.

·        Process EDI / I-Trade orders, acknowledgments and invoicing.

·        Resolve and answer customer inquiries and complaints.

·        Prepare export documents as required.

·        Issue returns goods authorization when required.

·        Resolve customer deductions and issue credit memo as required.

·        Process and mail literature requests as requested.

·        Obtain and submit customer surveys as required.

·        Process sample / show requests as needed.

·        Maintain ship to locations

·        Maintain updated customer notes, comments, and pertinent customer information.

·        Maintain UPS shipment notification email addresses.

·        Maintain Acknowledgement notification information

·        Maintain open and closed customer order files within departmental procedure.

·        Coordinate with shipping department to ensure customers shipping requirements are maintained.

·        Interface with other department (credit, marketing, manufacturing, marketing, engineering, QC, repairs, shipping) to insure a high level of customer service.

·        Liaison with Regional Sales Managers and Sales Representatives (Manufacturer’s Reps).

·        Attend product training and meetings as assigned.

·        Provide technical product support to customers within scope knowledge, and forward

·        onto technician or engineering when beyond scope.

·        Performs other duties as required and assigned.

·        Takes direction from the Team Leader.

·        Reports to Customer Service Manager.

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.