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Who Are We?
Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces. #LI-Ventrac
The primary role of the Product Training Specialist II will be to develop and deliver sales and technical training to Ventrac dealers, technicians, and sales staff by leading and facilitating factory sales and service training events at Ventrac’s Training Center in Orrville, OH. The Product Training Specialist also develops, updates, and distributes sales and service training content for in-person events or for use during new dealer onboarding. Factory training also includes facilitating and coordinating various customer events and internal training. To support the Ventrac sales and service teams at trade shows, dealer sales events, or field technical training, travel time required will be up to 50%.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
Factory Service Training
- Develop and maintain in-depth technical training curriculum (includes power point presentation, video, lab exercises, and written content)
- Train dealer technicians through service training events, video presentation, and web-based learning
- Conduct training sessions for Ventrac international distributors (may require use of an interpreter)
- Develop training material for use at customer clinics that is relevant and understandable for end users
- Report on training program effectiveness and suggest improvements to training criteria
Factory Sales Training
- Deliver sales training content according to business needs and ensure all gaps in knowledge, skills, and competency have been fulfilled. This training must be compliant with safe operation of Ventrac equipment.
- Present and lead training sessions for large groups both in the classroom setting, lab, and hands-on at VPI Bridgeway Training Center (Sales training events, sales meetings, internal training with VPI staff, etc.)
New Dealer Training – (both in-person and online)
- Provide in-depth technical explanation of Ventrac systems including troubleshooting basics, critical repair procedures and proper maintenance practices for dealer service teams
Field Sales & Technical Support
- Build and maintain a good rapport with dealership sales and service personnel (domestic and international)
- Address product concerns or failure trends with the Service department and other departments as needed
- Attend Ventrac trade shows to support sales efforts and answer technical questions from customers
What Do You Need?
To be considered for this role, an individual should meet the following minimal requirements:
Minimum Qualifications:
- 2+ years’ experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention
- 2+ experience troubleshooting and working with hydraulic, electrical, and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials for them.
- Must enjoy speaking with, instructing, and interacting with people from various backgrounds, languages, and ethnic groups (including through the use of an interpreter)
- Excellent oral and written English communication skills
- Demonstrate ability to maintain composure and communicate effectively with unhappy customers
- Proven ability to work as part of a team, accept feedback and make necessary changes
- Excellent computer and keyboarding skills (Microsoft Office, Internet)
- Strong interpersonal skills – professional, courteous, friendly, and helpful
- Self-motivated with excellent project, time management and organization skills
- Must be able to sit and stand for extended periods of time; physically able to operate and repair Ventrac equipment including bending, kneeling, or laying down to work on it.
- Able to occasionally lift 45 lbs.
- May require up to 50% travel time. Must have, or be able to gain a Medical Examiner’s Certificate
Preferred Qualification:
- 5+ years’ experience training technicians on how to repair and service Ag, Auto or Commercial Turf equipment
- 5+ years’ experience troubleshooting and repairing commercial turf equipment including small gasoline and diesel engines, hydraulic system and 12-volt electrical systems.
- 2+ years of certified training in Ag/Diesel or Sports/Commercial Turf equipment repair
- Prior experience working in Technical Customer Service
- Previous work experience troubleshooting, diagnosing and repairing Ventrac equipment
What Can We Give You?
At Ventrac we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – Ventrac offers employees at our Orrville, OH location a variety of perks, including:
- Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.
- Location – Located in the heart of Orrville, a small town with a busy manufacturing industry, we have a family-like work atmosphere. We are around 10 minutes from U.S. Route 30 and Route 585 for easy travel.
- Onsite amenities – With two onsite cafes and large break rooms, we have a convenient and comfortable area for breaks and lunches. We have around 350 employees and are always growing. We have newer, high-quality facilities (built from 2014-2018) and an exceptionally clean manufacturing work environment.
- Wellness - In addition to physical wellbeing, The Toro Company offers a variety of mental health, financial health, and other types of resources to every full-time employee.
- Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
- Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.
- Competitive Salary – A reasonable estimate of the annual pay range is between $65,000 - $80,000. Salary will be determined by experience and qualifications. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the dailypay app.
Ventrac is a growth-oriented company located in Orrville, Ohio. Our team is dedicated to excellence through innovation, a strong work ethic and quality workmanship. Join the Ventrac Team who feels passionate about the products we build for commercial lawn care use. We believe our employees are truly the most valuable asset. We are known for our culture of respect and collaboration, which can be measured by our low turnover, open communication, and the excitement in the air.
At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.
The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.
