Truck License and Title Specialist

Job Description:

JOB OVERVIEW

The License & Title Specialist supports the License and Title department by managing and processing documentation for the Truck and Equipment Finance division. This role is responsible for accurately entering and maintaining data within the appropriate systems, as well as collaborating with clients to resolve license and title matters. The administrator will also communicate with equity investors regarding title-related issues and provide high-quality support to both internal and external stakeholders. Success in this position requires strong attention to detail, effective communication skills, and the ability to maintain accuracy in a fast-paced, high-volume environment.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Maintain and manage title files, including securing original and duplicate titles, and coordinating with equity investors and the remarketing team on title status updates.
• Support the equity group by preparing and reviewing title-related closing documentation.
• Accurately enter, track, and update all relevant title data within internal systems.
• Process billing transactions and submit check requests as needed.
• Handle end-of-lease documentation, including title assignments, bills of sale, and powers of attorney.
• Process state transfers as needed.
• Provide support on departmental projects within the License and Title team.
• Communicate effectively and professionally with colleagues, management, clients, and external partners.
• Adhere to all company policies, procedures and regulatory requirements while maintaining consistent and dependable attendance.
• Meets established KPI targets related to title administration, processing accuracy, and turnaround times.
• Perform additional duties as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities.

COMPETENCIES - SKILLS

• Effectively uses and manages time.
• Thorough, accurate and works effectively with systems.
• Assumes responsibility.
• Good customer service skills

EDUCATION AND EXPERIENCE

• High School Diploma.
• Office experience required including working with computers and handling large volume of work.
• Basic Microsoft Excel skills required. Familiarity with Microsoft Word.
• Ability to provide exceptional internal and external customer service. Must have good telephone etiquette.
• Able to listen effectively and communicate with all levels of staff. Must be able to work independently.
• Excellent communication (verbal, written). Must be efficient, accurate and dependable.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Georgia or Illinois and operates in a professional office environment.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: No travel is expected for this role.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.