Customer Service Specialist- Billing

Ameritas Life Insurance Corp is seeking a Customer Service Specialist- Billing in the Individual Division (Life, Annuity, and Disability) to drive the business by providing prompt, accurate and courteous service in order to build and maintain positive relationships with policyholders, payors, and field partners.

• This is a hybrid role working partially in-office ( Lincoln, NE or Cincinnati, OH) and partially from home.

What you do:

• Communicate by telephone, e-mail, or other written correspondence with policyholders, payors, and field partners to expedite service requests for individual life, annuity, and disability policies.
• Understand and anticipate the needs of customers to deliver service that meets or exceeds expectations of clients and falls within stated department Service Standards.
• Work with clients, payors, and/or agents to update billing methods (paper bill or electronic funds transfer)
• Returning phone calls to agents, payors, and clients regarding billing related matters (premium due date, amount due, what forms of payment do we take, etc.)
• Utilize all applications, telephone and administrative systems, and other tools used to perform essential job duties.
• Review Group or Individual Policies
• Assist in Power Hours with the team
• Work independently using all available resources.
• Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions. Identify and resolve procedural and system related problems that directly impact the service provided to our customers. Coordinate with individuals in other areas of the company as needed to resolve problems, remaining responsible until resolution.
• Demonstrate a progression toward training to take on additional responsibilities within the Individual Service organization to assist with workload management such as policy contract changes, generating illustrations, and other back-office functions.
• Other duties as assigned

What you bring:

• Associate’s degree or equivalent experience required.
• 0-2 years Related Experience required.
• Experience or basic understanding of accounting practices is preferred.
• Excellent written and verbal communication skill is required.
• Experience with Microsoft Suite, particularly Excel or similar programs is preferred.

What we offer:

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.