Summary
The Mortgage Loan Assistant serves as a Bank representative for assigned Mortgage Loan Officer on mortgage-related inquiries, documentation needs, and mortgage product marketing activities. The Loan Assistant will liaise between prospective/existing clients and internal processing, closing and underwriting departments; manage client documentation and resolve inquiries and documentation needs to complete client file for mortgage re-finances and purchases; gather background information as required; partner with others to gain approval for loan applications based on analysis and company mortgage policies; with mortgage support staff to ensure timely response to client inquiries; provide support to Mortgage Loan Officers on loan marketing activities with the goal of expanding mortgage loan volume, markets, and sales channels. All activities are performed to ensure a standard of service excellence. The Mortgage Loan Assistant maintains the minimum levels of file quality and client service set by Bank management.
Responsibilities
- Serves as main point of contact for incoming client inquiries as support for a Mortgage Banker.
- Partners with internal processing, closing and underwriting departments to manage all requests and needs to fulfill the loan origination process. These responsibilities include but are not limited to; submit complete applications, pull credit reports, verify debts, produce/send early disclosures, and estimate monthly payments for any outstanding debts not listed and add them to debts on application.
- Meets with loan applicants and assist clients with the loan application process.
- Works with clients and closing department to set loan closings.
- Prepares loan documentation for underwriting and processing, ensuring it is complete and accurate.
- Ensures that each loan is processed accurately.
- Supports assigned Mortgage Loan Officer’s pro-active marketing activities by performing various tasks, such as but not limited to, market research, outbound calling campaigns, attendance at networking meetings, etc.
- Percentage of time spent on administration or marketing tasks can and will vary depending on a number of factors, such as loan volume or loan officer needs.
- Abides by all applicable Bank Residential Mortgage policies, procedures, and regulations.
- Communicates current loan status to clients and authorized third parties.
- This position may require S.A.F.E. registration. All associates who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
- Must have access to transportation on demand to be able to travel to client and vendor appointments out of office as needed. If transporting oneself, a valid driver’s license is required.
- Protect all client and bank information confidentially and follow all company policies.
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Other specified duties as assigned.
Qualifications
Skills
- Must have excellent client service skills, to include written and verbal communication.
- Must be detailed oriented.
- Able to prioritize and manage time effectively.
- Strong PC computing skills, including MS-Office and the ability to become proficient with loan origination software as well as the mortgage marketing database, Total Expert.
- Knowledge of the mortgage loan application and fulfillment process.
- Knowledge of agency/investor guidelines and approval processes.
Education & Experience
- Experience working in a face-to-face customer service/sales environment.
- 2 years recent residential lending experience
- Experience with the U.S. Military spouse network and a network of existing contacts.
Physical Requirements
The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve moving about or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the ability to manipulate a keyboard or keypad. Ability to decipher a computer screen or written documents is necessary. Ability to express or exchange ideas; impart oral information to clients or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. The ability to receive detailed information through oral communication is required.
Benefits
Full‐time associates are eligible for our benefits package:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
