SeniorFull TimeEN
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Process & Analytics Specialist is a senior member of the Operational Excellence team, responsible for driving data-informed decision-making across daily operations. This role combines deep analytical expertise with strong operational acumen to proactively identify trends, risks, and opportunities for improvement.What you’ll do:
Strategic Operational Insights
Lead analysis of complex operational data to identify trends, patterns, and emerging risks
Proactively deliver forward-looking insights that inform operational and strategic decisions
Define and evolve KPIs to ensure alignment with business objectives
Serve as a trusted decision-making partner to operations leadership on performance and optimization opportunities
Automation & Scalable Solutions
Design, build, and deploy automations to improve operational efficiency
Identify repeatable solutions and scale them across teams
Leverage tools and scripting to eliminate manual processes
Own the identification, prioritization, and scaling of automation opportunities across teams
Standardize automation approaches across operational workstreams
Process Optimization & Operational Excellence
Develop a deep, end-to-end understanding of operational workflows and interdependencies
Lead root cause analysis and identify systemic process issues impacting performance
Drive process improvement initiatives using data-driven insights
Partner with Operational Excellence leaders to prioritize and implement high-impact improvements
Lead cross-workstream process improvement initiatives, ensuring alignment and consistency
Apply Lean/Six Sigma methodologies to process and analytics improvements
Establish feedback loops for ongoing optimization
Advanced Analytics & Reporting
Design and oversee scalable dashboards, reporting frameworks, and performance monitoring tools
Ensure data integrity, consistency, and usability across reporting solutions
Move beyond descriptive analytics to incorporate diagnostic and predictive insights where applicable
Define and govern enterprise standards for reporting and dashboard development
Ensure consistency and alignment of reporting across workstreams
Data Governance & Enablement
Ensure data quality and consistency across Snowflake and reporting layers
Partner with data teams to optimize semantic models
Enable self-service analytics through training and documentation
Cross-Functional Leadership
Act as a key liaison between operations, product data/technology teams, and leadership
Influence stakeholders across multiple levels of the organization
Translate complex analytical findings into clear, actionable recommendations
Train operational teams on SQL and data best practices
Promote data literacy and adoption of analytics tools
Scope of Ownership & Impact Measurement
Set strategy and priorities for analytics and process improvement work across teams to maximize business impact
Own and drive key analytical initiatives from problem definition through execution and impact measurement across the product
Establish frameworks to track and quantify the impact of operational improvements and standards for controlled processes and analytics that are adopted across stakeholders
Continuously refine analytical approaches to increase business value and operate with end-to-end accountability for outcomes and susatained impact
What you’ll bring to Zelis:
8-10+ years of experience in data analytics, business analytics, or operations analytics roles
Demonstrated experience working closely with operational teams and understanding complex workflows
Advanced proficiency in SQL, Excel, and data visualization tools (Tableau, Power BI, Looker, etc.)
Strong experience building scalable dashboards and reporting frameworks
Proven ability to influence decision-making through data and insights
Strong analytical thinking, problem-solving, and critical reasoning skills
Excellent communication skills with the ability to engage senior stakeholders
Strong sense of ownership; drives initiatives through to completion and impact
Ability to lead without direct authority across multiple teams
Experience in Operational Excellence, Lean, Six Sigma, or continuous improvement methodologies preferred
Background in healthcare, payments, or other high-volume, process-driven environments preferred
Experience with predictive analytics, trend modeling, or statistical analysis preferred
Familiarity with process mapping and workflow optimization tools preferred
What Success Looks Like
Operations & Product rely on this role as a strategic thought partner, not just a data provider
Trends, risks, and inefficiencies are identified early and addressed proactively
Data becomes embedded in daily operational decision-making
Measurable improvements in efficiency, quality, and throughput are achieved
Reporting and analytics frameworks are standardized, scalable, and trusted
Analytics and process improvement efforts are coordinated and aligned across workstreams under a unified strategy
Initiatives are not only delivered but adopted and sustained across teams
Clear ownership and accountability exist for performance outcomes driven by this role
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
