Position: General Manager/Operating Partner
Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor
Status: Exempt
Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in’s operations and employees.
Essential Job Duties:
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in’s assistant managers and employees
- Manage drive-in employees’ compensation levels pursuant to company guidelines
- Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
- Manage opening and/or closing duties
- Handle and properly escalate guest issues/concerns
- Handle and properly escalate employee issues/concerns
- Manage, plan, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
- Lead regular team meetings to ensure employees are focused on operational standards and guest service
- Manage and maintain all drive-in recordkeeping
- Prepare and maintain all necessary operational reports
- Develop, implement, and manage action plans regarding local marketing and business performance
- Ensure proper maintenance of drive-in and equipment
- Supervise and manage vendor performance
- Comply with and enforce all company policies, procedures, and operational standards
- Ensure compliance with all applicable federal, state, and local laws
- Manage regular cleaning and sanitation duties pursuant to operational standards
- Regular attendance
ADDITIONAL DUTIES:
- As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
- As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
- Move and stock food product weighing up to 50 pounds
- Perform other job-related duties as assigned or required
Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
- Education
- Required – High school diploma or equivalent
- Preferred – Advanced studies in business, restaurant management, or related fields
- Experience
- At least three years of restaurant management experience (QSR preferred)
- Experience running a restaurant shift without supervision
- Experience recruiting, interviewing, hiring, and managing employees
- Knowledge/Skills
- Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
- Knowledge of federal, state, and local health and safety laws and regulations
- Basic computer, math, accounting, and reading skills
- Effective verbal and written communication skills
- Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
