The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. This role requires delivering a high level of customer service while effectively managing claim severity and expenses.
This position supports the Independent Agent business of Plymouth Rock and services a Northern and/or parts of Central New Jersey territory. The appraiser works independently in the field inspecting damaged vehicles, preparing estimates, negotiating settlements, and ensuring compliance with company guidelines and applicable state regulations.
RESPONSIBILITIES
- Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
- Negotiate settlements with repair facilities, insureds, and claimants.
- Issue claim drafts to appropriate parties.
- Document claim activity and maintain accurate claim files.
- Complete re-inspections and supplemental estimates in accordance with company guidelines.
- Adhere to production standards and estimating procedures.
- Maintain strong customer service, expense control, and professional public relations.
- Complete investigative reports as required.
- Participate in team meetings and departmental initiatives.
- Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
- Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.
QUALIFICATIONS
- Bachelor’s degree or comparable industry experience.
- Minimum 3 years of auto claims appraisal or estimating experience required.
- Strong communication and negotiation skills.
- Valid driver’s license with favorable driving record required.
- Strong mechanical aptitude.
- Organized and able to work independently with limited supervision.
- Body shop experience a plus but not required.
- ICAR training a plus.
- Experience with Mitchell estimating software preferred.
- Additional state appraiser licenses may be required (NY, PA, etc.)
SALARY RANGE
The pay range for this position is $64,000 to $86,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
- 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Annual 401(k) Employer Contribution
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Robust health and wellness program and fitness reimbursements
- Various Paid Family leave options including Paid Parental Leave
- Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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