Arinco is the Artificial Intelligence Company helping organisations become AI-first. As a specialist Microsoft partner across Australia and New Zealand, and Microsoft’s Australia Partner of the Year 2024, we combine Microsoft innovation, award-winning delivery and our Done Right™ frameworks to take customers from secure cloud and data platforms to production-ready copilots, agents and AI apps. Since 2019, we’ve partnered with more than 200 organisations across government, financial services, healthcare, retail, utilities and more.
The team
Co-Ops is our cloud-only managed services team. We support Azure-hosted customers exclusively, and our consultants don't just keep the lights on — they design, build, and improve the environments they support. Expect roughly a 50/50 split between managed services support and hands-on build and enhancement work.
We're a destination team. That means we're looking for people who want to grow technically, take ownership, and work closely with customers — not just respond to tickets.
What The role involves
- Provide level 3 support to managed services customers, covering Incident Management, Problem Management, Change Management, Request Fulfilment, Event Management and Monitoring
- Participate in a paid on-call/after-hours on a rotating roster for Major Incidents
- Deliver Azure enhancement, build and development services to customers
- Identify and implement uplift and modernisation opportunities in customer environments
- Apply an automate-first approach to improve reliability at scale
- Build, configure and deploy Infrastructure as Code (IaC) pipelines using Azure DevOps, Bicep, Terraform, GitHub and Git-based branching workflows
- Harden the security posture of customer environments
- Perform and automate FinOps and security posture reporting, and implement the recommendations that come out of it
- Use AI tooling to automate repetitive tasks, improve the consistency and quality of our services, and free up time for higher-value work
- Attend customer meetings (sometimes onsite) and drive outcomes
Most common tech you'll use day-to-day
- Azure API Management (APIM) for API lifecycle management, security, and integration patterns
- Azure Front Door for global routing, security, and application ingress
- Azure App Services, including Function Apps and Logic Apps, for application and integration workloads
- Asynchronous messaging, including Azure Service Bus and Event Grid
- Azure Monitor tooling, including Log Analytics, KQL, and Azure Alerts, for application observability and troubleshooting
- CI/CD and source control platforms, including Azure DevOps, GitHub
- Infrastructure as Code, using Bicep (primary) and/or Terraform to provision application platforms
- Core Azure infrastructure services that underpin application workloads (networking, security, identity)
What you'll bring
- Experience delivering, supporting, and operating Azure‑hosted applications and integration workloads
- Strong understanding of application integration patterns on Azure, including APIs, asynchronous messaging, and event‑driven architectures
- Hands‑on experience with Azure App Service based platforms, such as Azure App Service, Azure Functions, Logic Apps
- Ability to read, write, and troubleshoot application code and configuration to support Azure hosted applications and services
- Working knowledge of Azure networking concepts relevant to application delivery, including ingress, private endpoints, and hub‑and‑spoke architectures
- Experience with application focused DevOps practices, including CI/CD pipelines, Git‑based workflows, environment promotion, and peer code review
- Experience querying and analysing application telemetry using KQL
- Experience with infrastructure as code, primarily Bicep and/or Terraform, to enable repeatable and scalable application platforms
- Ability to gather and scope customer requirements, document solutions clearly, and deliver against agreed outcomes or a genuine drive to build those skills quickly
- Strong communication skills and a genuine enjoyment of working with customers and colleagues
- A proactive mindset you identify problems and move toward solutions rather than waiting to be asked
- Willingness to work across both infrastructure and application concerns, rather than staying in a single discipline
Life at Arinco
Our crew is the heart of Arinco. We’re a curious, creative and passionate team helping organisations across Australia and New Zealand unlock what’s next with AI. We value people who think differently, ask better questions and care deeply about the impact of their work, for customers, our crew and the wider community
Benefits and ways of working
- An inclusive, people-first culture where you can bring your authentic self
- Strong focus on learning and growth including training, certifications, lunch & learns and knowledge sharing
- Regular team events, social connection and community initiatives
- $2,500 annual allowance to choose the tech and home office setup that works best for you
Please note
- We are an equal opportunity employer and we welcome all applications. Particularly those from underrepresented groups
- At this stage, we are only able to consider candidates with unrestricted local working rights
- We don’t require the assistance of recruitment agencies
