Asset Finance and Support experience and technical knowledge – Pune
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS™ Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financial services industry to manage the entire lifecycle of commercial loans.
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of designers & developers with vast product knowledge.
What you will be doing
- Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
- Engage directly with clients to resolve incidents.
- Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
- Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
- Client relationship building
- Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.
- Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings.
- Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.
- Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
- Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients. This entails creating and preparing detailed training manuals and ‘how to’ documents to clients and peers alike.
What you bring:
- Holds 2-4 years of experience in Assert Finance
- Relevant tertiary qualification and/or professional experience in software development, systems analysis, design, and architecture
- Knowledge on Asset Finance
- Experience with relational databases Microsoft SQL Server and Oracle
- Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
- A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision.
Added bonus if you have
- Experience in Accounting or Leasing would be highly beneficial.
- Previous programming experience will stand you to good stead when analysing complex financial issues.
- Note: This is not a developer role.
- English language skills required.
What we offer you
- A multifaceted job with a high degree of responsibility, visibility and ownership.
- An opportunity to work with one of the fastest growing segments and products in the capital markets space with great opportunity for growth
- Strong exposure to the exciting lending space, with excellent learning opportunities.
- A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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