SeniorFull TimeENAsia/Pacific
Band
Level 3
Job Description Summary
- Responsible for executing the in-field commercial strategy for assigned priority brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivery of agreed sales objectives, in line with Novartis policies, ethical standards, and compliance requirements.
Job Description
Major accountabilities:
Execute the ICE field execution framework by:
segmenting customers according to company standards (e.g., via ViP tool),
applying value-based tiering,
using tailored promotional content and key messages by segment audience,
adhering to data driven call plans suggestions (e.g., via IDS+),
consistently deploying personalized omnichannel customer journeys enabled by global International digital tools (e.g., RepAI, IDS+, OnCore,Veeva, etc.),
timely documenting customers visits.
Deliver high-quality, compliant product promotion in-field activities and customer engagements, in alignment with brand and TA strategies and by:
applying approved messages through the 6 Impact Behaviors (6IBs) selling model,
leveraging technology enablement to enhance customer engagement (e.g. RepAI, IDS+, OnCore, Veeva, CRM, etc.),
continuously improving execution quality through building on coaching feedback inputs, field effectiveness assessment reports (STEM) and performance insights (e.g. BEST, C360, etc.) with respective area manager and/or sales head.
Act as a trusted therapeutic area commercial partner to HCPs, explaining clinical data, evidence, and appropriate product use.
Maximize technology enablement support systems, e.g. “next best action” proposals, to enhance customer engagement impact.
Collect, interpret, and share field insights on best practices, customer needs, market dynamics, competitor activity, and territory needs and priorities, to develop actions to address them.
Participate in or contribute to local events, meetings, and promotional activities in compliance with governance standards.
Collaborate cross-functionally with TA Marketing, Medical TA, Value & Access, and Execution Excellence partners.
Operate fully in line with Novartis policies, ethical standards, and local regulatory requirements.
Live by Novartis Code of Ethics and Values and Behaviors.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
Key performance indicators:
To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.
Achievement of sales targets and objectives.
Quality and effectiveness of customer interactions, including adherence to: 6IBs selling model, value-based tiering and personalized omnichannel customer engagement targets achievement.
Coverage and frequency against suggested call plans.
Adherence to compliance, reporting, and CRM standards.
Quality of insights provided to cross-functional teams.
Progress on field effectiveness assessment (incl Capability building requirements).
Adherence to International Commercialization Excellence – field sales guidelines and targets.
Completed product and disease knowledge tests (if applicable).
Minimum Requirements:
University degree in life sciences, business, or a related field.
Proven experience in pharmaceutical or healthcare sales.
Strong customer engagement and relationship management skills.
Ability to execute omnichannel customer journeys effectively.
Commercial mindset with strong execution focus.
Analytical skills to interpret data and KPIs.
Strong communication and interpersonal skills.
Ability to work independently while collaborating across teams.
Proven ability to use digital/AI tools as part of daily work.
High standards of integrity, ethics, and compliance awareness.
Skills:
Key Account Management
Commercial Excellence
Communication Skills
Compliance
Conflict Management
Cross-Functional Coordination
Customer Insights
Professional Ethics
Health care Industry
Influencing Skills
Negotiation Skills
Selling Skills
Technical Skills
Languages:
English is optional.
Local Language.
Skills Desired
Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, health care industry, Influencing Skills, Key Account Management, Negotiation Skills, Professional Ethics, Selling Skills, Technical Skills
