Overview A Big O Alignment Technician performs the required mechanical duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities • Perform brake, front end, and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures • Maintain the orderly flow of customer service assignment to ensure productivity • Ensure that Big O’s Extra Care Services are extended to all customers • Properly diagnose and repair customers’ vehicles, performing quality control of all shop functions • Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas • Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required • Assist in organizing, documenting, and processing adjustments and core credits • Work with store management to ensure the successful accomplishment of budgeted service-related quotas • Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing • Utilize the company outside purchase program to ensure maximum profitability • Ensure the consistent execution of the vehicle inspection program • Promptly and efficiently perform alignments, inspections, and other duties to support store achievement of established service, sales, and productivity goals • Assist management in the orientation, training, and coaching of new personnel • All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned. Job Requirements • 18 years of age or older • Minimum of one year of experience as a lube/tire/service technician • Ability to learn new concepts and use technical materials • Ability to consistently operate a computer and other office productivity machinery • Ability to safely operate automatic and manual transmission vehicles • Ability to exchange accurate information with customers • Ability and willingness to work with hazardous materials • Ability to consistently work in outdoor weather conditions • Ability and willingness to comply with Personal Protection Equipment (PPE) regulations • Vision, hearing, speech, and the ability to detect odors • Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift • Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds • Valid driver’s license • Availability to work holidays, weekends, and after regular business hours as needed • Reliable transportation to work • Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors. • Ability to meet company requirements including successful pre-employment screenings • Legal authorization to work in the United States of America • Preferred Skills • High school diploma or GED equivalent • Two or more years of experience in an automotive shop environment • Appropriate ASE certifications • Ability to work both independently and in a team environment • Ability to work at a fast pace • Strong verbal communication skills • Sales abilities • Ability to prioritize and plan work activities using time efficiently • Ability to effectively manage multiple tasks and projects • Ability to perform detail work with accuracy
ABOUT MFA PETROLEUM COMPANY MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor. BENEFITS Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options. OUR CULTURE The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built. • Put Customers First ◦ Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with. ◦ Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services. ◦ Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time. • Be Tenacious ◦ Give Your Best – Always give your best effort and seek to improve every day. ◦ Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.” ◦ Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care. • Lead by Example ◦ Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction. ◦ Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company. ◦ Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team. GROWTH & DEVELOPMENT We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
