Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Now Hiring: Technical Communicator (Heavy Equipment | Technical Support | Failure Analysis)
At Mustang Cat, we don’t just service equipment—we support the people who keep Texas moving. As a Technical Communicator, you’ll play a critical role in connecting field and shop technicians with Caterpillar engineering resources to solve complex technical challenges.
The Technical Communicator serves as a key technical resource for service operations across the organization.
Primary Responsibilities: • Provide advanced technical support to shop and field service teams • Communicate directly with Caterpillar engineers via the DSN network to resolve complex issues • Perform detailed failure analysis on equipment and components • Assist shop and field personnel with warranty repair process • Collaborate with district Caterpillar representatives to troubleshoot and resolve issues • Maintain strong communication with internal teams and external partners • Support workload coverage across the team as needed
Required Qualifications: • Minimum 5+ years of experience in an equipment repair environment • Strong mechanical aptitude (diesel, heavy equipment, or related) • Experience with failure analysis • Strong written and verbal communication skills • Experience working with customers and internal stakeholders Preferred Qualifications: • Working knowledge of DBS and SIS systems • Experience interacting with OEM engineering teams • Associate’s Degree in Diesel Technology or related technical field • Bachelor’s Degree in Ag Mechanization or similar field
This position is critical to keeping our technicians productive and our customers operational. You’ll be the bridge between real-world field challenges and OEM engineering solutions—helping drive faster resolutions and better outcomes across the business.
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