About Sacred Heart University As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; School of Computer Science & Engineering and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 391 Colleges: 2026 Edition and Best Business Schools: 2025 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu View SHU’s Faculty Experts Here
To apply
Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions.
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.
Position Summary Customer service representative responsible for all activities relative to student account activity. Bursar Office Mission: To provide courteous, quality billing and payment service while supporting the educational goals of Sacred Heart University through the implementation of policies and procedures in an effective and efficient manner. Principal Duties & Responsibilities • Assist population of 10K+ students/parents/customers courteously, politely and professionally via e-mail, phone and in-person. • Effectively and efficiently respond to all customer inquiries and disputes while enforcing university policies and procedures in a respectful and professional manner. • Analyze student accounts to advise/guide student/family to meet financial obligations (ex: billing statement, payment plan enrollment). • Evaluate student account accuracy to authorize financial clearances for registration, graduation (diploma release), transcript release, etc. • Maintain accurate records of customer interaction( directly with customer or indirectly through university communications). • Enter/Review student overpayment ( credit balance vouchers), this include compliance with Title IV Federal Department of Education financial aid regulation. • Address all customers in all capacities', courteously, politely and professionally with awareness of the confidential nature of the subject matter. • Enforce University policies and procedures in a respectful and professional manner. • Other duties as assigned. Knowledge, Skills, Abilities, & Other Attributes • Associate’s degree required; Bachelor’s degree preferred. • Excellent customer service, effective communication (verbal/written) and interpersonal skills. • Intermediate Microsoft Suite (primarily Excel and Outlook) skills. • Higher Education work experience is a plus. • Bi-lingual (English/Spanish/Other) a plus • Team Player. • Excellent attention to detail. • Proficient at multi-tasking and prioritizing. • Comprehensive analytical/math skills. • Understanding and ability to use social media/end-user applications effectively. • Exhibits initiative and problem-solving skills. Unusual Working Conditions Fast-paced and high-volume office. Office hours: 8:30 AM to 4:30 PM, Monday through Friday.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
