Company Profile 80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Summary This position will be the primary point of contact between our company and our Direct Sales customers and field sales staff as potential customers to identify and facilitate sales of JCB products & services. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. The candidate will ensure customer inquiries are given personalized attention and are treated as a priority.
The ideal candidate will aspire to grow into a Regional/Field-based Sales Manager role.
Position Type: Full Time, Exempt
Major Tasks, Responsibilities & Key Accountabilities • Prepare accurate customer quotes and enter orders into SAP with precision, validating details to ensure alignment with customer specifications and correctness for downstream processes, enabling accurate invoicing and seamless customer experience. • Serve as the primary point of contact for customers and field staff, resolving inquiries quickly, professionally, and with a sense of urgency. • Operate effectively in a fast-paced environment, balancing multiple priorities while maintaining attention to detail and meeting deadlines set by customers and the business. • Monitor and report on monthly sales performance versus targets, taking proactive steps to maximize opportunities and achieve business objectives. Leverage available inventory creatively and collaborate with counterparts managing other accounts to optimize resources and drive additional machine sales, ensuring customer satisfaction. • Support Direct Sales Account customer events, including open houses, and assist with special projects for the Direct Sales Team as required. • Collaborate with internal teams to think strategically and deliver win-win outcomes for both the customer and the business. • Maintain a strong sense of urgency, accountability, and determination in all tasks, ensuring commitments are met and customers receive exceptional service.
Minimum Qualifications • Bachelor’s degree in business or a related field • 3+ years of sales or account management experience • Must pass any drug test, background check and any pre-employment testing as applicable
Preferred Qualifications • Experience in sales or marketing • Knowledge of customer support systems/procedures or channels of distribution
Knowledge, Skills, Abilities & Competencies • Relentless customer focus with the determination to deliver solutions quickly and effectively, never letting obstacles stand in the way of success. • Proven ability to master tools like Microsoft Excel and SAP with urgency and precision, ensuring accurate order management and reporting under tight deadlines. • Creative problem-solver who thrives on challenges, thinking outside the box and refusing to accept “no” as an answer when finding solutions for customers. • Exceptional communication skills with confidence and persistence to influence outcomes and maintain strong relationships through proactive engagement. • Highly organized and driven, able to prioritize multiple tasks while maintaining a sense of urgency to meet aggressive targets and exceed expectations. • Analytical and action-oriented, using insights to identify opportunities and move quickly to capitalize on them for business growth. • Adaptable and committed to continuous improvement, demonstrating resilience and determination to overcome any barrier to success. • Unwavering drive and “fire in the belly” to go above and beyond, doing whatever it takes to achieve results for customers and the business. Job Conditions • Both office environment and occasionally manufacturing/factory environment • Subject to noise and temperature changes
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: • Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. • The employee is occasionally required to stand and walk. • The employee must frequently lift and/or move up to 10 pounds. • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
