Deputy General Manager - GSC Finance - Global Service Centre

About DP World 
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Role Purpose

To lead and transform Indian Shared Services finance operations by ensuring robust GL, AR, AP, taxation, audit compliance, and strong financial controls while driving seamless transitions and operational excellence.

To partner with stakeholders to build a high-performing, KPI-driven GSC environment focused on governance, digitization, process improvement, and effective team leadership.

Designation: Deputy General Manager - GSC Finance - Global Service Centre
Base Location: Ghansoli, Navi Mumbai
Reporting to: Vice President - Global Service Centre 

Job Description

•    Experience with Indian shared services (meaning, SSC for Indian organisation)
•    Good understanding of GL process & direct / indirect taxation
•    Has to be from Indian SSCs, who brings above mentioned experience
 

a. Engage with stakeholders to understand business context & expectations to devise solutioning & target operating mode
b. Define transition plan & drive effective transitions with clear milestones
c. Define effective Shared service & process control measures
d. Ensure all operational deliveries are managed as expected
e. Ensure that accounting & payments to suppliers in time, reconciliation of bank and ledger accounts, reconciliation of inventory, and establishing effective control over collection from customers
f. Ensure that all AR, AP & Accounting processes, revenue accounting etc are managed effectively
g. Ensure that Internal & External audit requirements are met and proper validation of accounts & prepare monthly variance report
h. Ensure that all direct & indirect tax requirements are articulated & managed effectively
i. Ensure quality reviews of GSC deliverables are conducted
j. Create active engagement with Users across the organization to establish a culture of identifying root causes for performance gaps, identifying suitable solutions, and deploying the same.
k. Establish relevant KPIs (GSC & Process Success) to generate ownership within the team

• Transformation Leadership

a. Identify opportunities of transformation in the process to enhance effectiveness
b. Conduct process assessments to identify areas for improvement and recommend process changes. Drive best practices
c. Create, implement and monitor processes and procedures finance processes
d. Collaborate with department heads and process owners to establish process improvement goals and targets and develop action plans to achieve them
e. Drive digitization of processes
f. Support business units to develop appropriate metrics to demonstrate process efficiency and effectiveness
g. Analyse process performance data to identify trends, patterns, and areas for improvement
h. Manage interface between business and IT development teams and support in developing the right solutions when improving processes

• Stakeholder Management

a. Interact with stakeholders & drive effective governance
b. Develop and deploy relevant Performance Review cycle at different levels of the organization
c. Manage escalations proactively
d. Help to drive data driven decision making by providing insights to Business Performance through Dashboard

• Team Management

a. Lead & monitor team
b. Help to create a culture of Best Practice Adoption

Qualification & Competencies

• Qualified Chartered Accountant or equivalent with minimum 15+ years of experience in F&A outsourcing / offshoring with Indian organizations / Indian SSCs
• Must have Indian accounting experience.
• Should have experience in all 3 towers - AP, AR & GL
• Experience with period close & direct / indirect taxation is must
• Good Communication skills in English language, both oral and written.
• Experience in transition, setup & running off-shored Finance operations
• Possess strong analytical skills & transformation experience
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution.
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator, Team player, Flexibility in work schedule, Aptitude for prioritization/multi-tasking