Job description: Purpose: To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers. To lead, inspire and develop the profits for the business To take ownership of building the brand aligned to the commercial strategy across the retail estate To take ownership of the commercial KPI’s, delivering on set objectives monthly Accountabilities: Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations Operating scanners, cash register & other electronic (Card terminal, hand scan, etc) Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return. Cross sell product and introduce new promotion item Follow all store procedures regarding payment type, voucher and etc Maintaining a clean workspace Assist and work with each other to ensure store operation run smoothly Completion job task assigned by superior with established guideline & SOP Ensure to keep shelf display with latest trading plan and VM Receive goods arrival, check, reporting & update good received as per standard procedure to superior Key Outputs/Results: -Brand visibility, image and awareness in the store and competitor Retail/ Outlet management and high standards of customer service Highly motivated, professional and effective team Proven track record in managing retail stores, sales driven operation savvy People oriented and administrationEssential Knowledge: In-depth knowledge and experience of Malaysia Retail market Proven track record in managing a stores and team of 4Experience in people behavioral development and leading successful teams Experience in building and developing (coaching) store team member Knowledge of wider retail and sales environment and current trends Technical Skills: Drive and self-developmentTime management and delegation IT literate, ability to use excel, word, PowerPoint Fluent in English and Bahasa Working independently, using initiative and judgement to lead decisions with superior Excellent communicator
