KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70s with 195 rooms and suites, different culinary spaces, swimming pool, spa, sports areas and the most intimate views of the coast.
A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.
In Kimpton you can:
- Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.
- Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.
- Make it count: As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.
Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Experience Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
What’s the Job?
Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do. The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.
You’ll report to the Guest Experience Manager.
Your day-to-day
- Responsible for greeting and welcoming guests
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
What we need from you
- Bachelor’s degree in hospitality or related field.
- 2+ years’ experience working in Front Office/Guest Relations department.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
- Discounted international room rates.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG’s training tool.
- Uniform and laundry service.
- Meals whilst on duty.
- Private health insurance discount.
- Kimpton Benefits: our platform with exclusive discounts for employees.
- Cool work environment and lots of fun! 😊
