SeniorFull TimeEN
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
MicrosoftManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.1Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
We are looking for a CRM Techno-Functional Consultant who bridges business requirements and technical solutions. The role involves configuring, customizing, and supporting CRM platforms while ensuring alignment with business processes.
Responsibilities:
Gather and analyze business requirements and translate them into CRM solutions
Configure and customize CRM modules (Sales, Service, Marketing, etc.)
Collaborate with technical teams for integrations, workflows, and automation
Provide functional guidance, user training, and ongoing support
Perform data migration, testing, and deployment activities
Troubleshoot issues and optimize CRM performance
Required Skills:
Strong knowledge of CRM platforms (e.g., Salesforce, Dynamics 365, etc.)
Experience in both functional (business analysis) and technical (configuration/customization) aspects
Understanding of APIs, integrations, and data models
Good communication and stakeholder management skills
Preferred:
CRM certifications (Salesforce/Dynamics)
Experience with Agile methodologies
*Mandatory skill sets:
Azure .Net
*Preferred skill sets:
CRM development and customization
*Years of experience required
4 to 6 Years
*Education Qualification
BE/B.Tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Technology, Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Microsoft Dynamics 365Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity Management (BCM), Business Performance Management, Communication, Continuous Process Improvement, Creativity, Customization and Development, Data Flows, Data Integration, Delivery Excellence, Downtime Reduction, Embracing Change, Emotional Regulation, Empathy, Enterprise Resource Planning (ERP) Software, ERP Strategy, Implementation Research, Inclusion, Informatics, Intellectual Curiosity, Internal Control Consulting, IT Consulting {+ 17 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
March 20, 2026