Full TimeENEurope
Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk's contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time's Top 100 Most Influential Companies, shaping the future of Transport and Logistics.
In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.
We are looking for Spain Inland Single Carrier Agent to join our dynamic and top team in Madrid.
You will own and manage the customer experience by managing and monitoring the end-to-end inland service, in compliance with all company procedures and regulatory requirements.
You will be the first point of contact for clients, vendors and internal stakeholders for daily operations activities. You can work independently with limited guidance and capable of supervising others where relevant.
This position is based in Madrid (Spain).
We offer
Key responsibilities
• Manage and monitor the end-to-end inland service process in compliance with all company procedures.
• Assist to all customer issues related to inland and facilitates their timely and effective resolution by engaging relevant internal or external stakeholders.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs).
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients and vendors to enable seamless process flow.
• Work with Commercial team and customer service teams to establish and strengthen customer relationships.
• Execute reports or other tasks assigned by Team Leader/Manager.
What we are looking for new colleagues with:
• Good knowledge of logistics.
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Positive and proactive attitude.
• Good command of both oral and written English.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
