Services Professional - Customer Operations

Services Professional - Customer Operations

Driving Billing Excellence Through Accurate Revenue Management and Operational Efficiency
Transforming Business Performance with Financial Integrity and Optimized Billing Processes

Partner with the best

Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

The Billing Analyst plays a critical role in ensuring accurate revenue recognition, compliant billing operations, and strong financial governance across the commercial lifecycle. This role supports continuous improvement, enhances billing efficiency, and strengthens customer satisfaction through precise execution and proactive issue resolution.

Fuel your passion

The Services Professional - Customer Operations supports the effective operation of the Sales & Commercial Centre of Excellence by delivering analytical, administrative, and governance expertise across billing and revenue processes. This role ensures consistent, high‑quality billing delivery aligned with organizational standards, enabling accurate financial reporting and operational excellence.

As a Services Professional - Customer Operations, you will be responsible for:

Billing Operations & Revenue Management

• Execute monthly billing cycles according to established deadlines and customer requirements.
• Ensure accurate and timely revenue recognition and support period‑end closing activities.
• Monitor and resolve unbilled items to ensure prompt revenue capture.
• Maintain and update Job Center (or equivalent tool) with accurate billing, revenue, and project data.
• Coordinate monthly billing close with the Lines of Business.
• Perform the closing and revenue recognition process.
• Work closely with customers to improve billing processes and documentation.

• Partner with Finance, Operations, and Customer Service to resolve discrepancies and support business objectives.
• Collaborate with stakeholders to ensure alignment with commercial and financial requirements.

Reporting & Performance Monitoring

• Prepare billing reports, unbilled forecasts, and performance metrics.
• Track and manage the billing schedule to ensure full adherence and timely execution.
• Monitor KPIs related to billing accuracy, unbilled reduction, stranded cash, past due items, and customer performance.
• Comply with the billing schedule (invoice scanning, reports, meetings, audits, etc.) established by the leader.

To be successful in this role you will:

• Hold a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Have 2+ years of experience in billing, revenue management, or financial operations.
• Demonstrate strong analytical skills and attention to detail.
• Be proficient in Excel and ERP/financial systems.
• Manage multiple priorities under tight deadlines.
• Communicate effectively with internal and external stakeholders.
• Bring a problem‑solving mindset with a focus on continuous improvement.
• Experience in industrial, engineering, or manufacturing environments is advantageous.
• Six Sigma or continuous improvement certifications are a plus.

Work in a way that works for you

We recognize that everyone works differently. While flexible work options are available, collaboration remains a core value, and there is significant benefit in having teams co‑located in one of our offices.

Working with us

Our people are at the heart of what we do. We invest in well‑being, development, and leadership at all levels to ensure everyone can bring their authentic selves to work.

Working for you

Join us and enjoy:

• Contemporary work‑life balance policies and well‑being programs
• Comprehensive private medical care
• Life insurance and disability coverage
• Tailored financial programs
• Additional voluntary benefits

The Baker Hughes internal title for this role is: Services Professional - Customer Operations