Investigative Agent Supervisor

Join our team at the Columbus Developmental Center!

Accepting applications for Investigative Agent Supervisor position (Full-time)

Who Are We?

The Department of Developmental Disabilities (DODD) is a trauma informed care agency focused on implementing our core values and providing support to people with developmental disabilities. We oversee a statewide system of supportive services that focus on ensuring the health and safety, supporting access to community participation, and increasing opportunities for meaningful employment. To learn more about DODD click here. 

Follow us on Facebook, Twitter, LinkedIn & YouTube @DODDOhio

DODD Core Values:

To help Ohioans with developmental disabilities, DODD has embodied the following core values that focus on the experience of our customers, the people we serve, and their families:

• Kindness & Empathy – All interactions are based on genuine care and concern for all involved. We listen to those we serve, our partners, and each other.
• Collaboration – We engage with each other and our partners with openness and trust.
• Transparency – We are accessible and visible in our business practices.
• Quality Innovation – The services we deliver are value-added and promote excellence.
• Inclusiveness – Cultivate an environment that embraces diversity and ideas at every level of interaction. Our systems and processes are designed to ensure that every person is treated equally, and every voice is heard fairly.
• Accountability – We conduct ourselves professionally and will manage taxpayer dollars responsibly.

JOB DUTIES:

Plans, directs & evaluates the facility-wide investigative and incident management system, including oversight of Major Unusual Incident (MUI) and Unusual Incident (UI) investigations; establishes program policies & procedures; supervises investigative staff and manages unit operations, scheduling, and workload distribution to ensure 24/7 coverage; establishes investigative standards, protocols, and performance expectations to ensure compliance with applicable state and federal regulations; analyzes MUI/UI data to identify trends, systemic risks, and root causes; communicates findings to executive leadership and interdisciplinary teams to support risk mitigation and incident specific prevention recommendations; serves as primary liaison to the Ohio State Highway Patrol and other external entities regarding investigative matters. Directs monitoring of regulatory compliance within investigative processes through case reviews, report audits, and tracking systems within investigative process to ensure adherence to MUI rule requirements, Medicaid standards, and licensure expectations; evaluates quality, timeliness, and accuracy of investigations and written reports; prepares investigative documentation and reports in support of Medicaid and licensure surveys; identifies compliance risks and recommends and supports process improvements related to investigative practices to strengthen investigative practices and ensure audit readiness. In collaboration with executive leadership, contributes to development of Plans of Correction in response to investigative findings, audit results, and survey citations; coordinates implementation and follow-up of corrective actions related to investigative and incident management processes; monitors effectiveness of corrective actions to ensure sustained compliance and reduction of risk factors; provides consultation to programmatic staff regarding incident-specific prevention strategies while maintaining objectivity and independence of the investigative function. Provides leadership and guidance to investigative staff through training, coaching, and performance management; conducts training related to MUI rule requirements, investigative procedures, and internal reporting processes; represents investigative services in executive meetings, committees, and interdisciplinary forums; acts as Administrator on Duty as assigned; participates in facility wide committees and activities, ensuring alignment with investigative responsibilities

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

For all “programmatic” positions, completion of undergraduate core program in one of following fields: mental health & developmental disabilities technology, social work or comparable field (e.g., child & family community services), special education, psychology or rehabilitation or 24 mos. exp. in development & implementation of treatment/ habilitation plans for persons who are mentally ill or developmentally disabled & working as part of interdisciplinary team to assess consumers'/residents' needs & abilities; 12 mos. trg. or 12 mos. exp. in state & federal regulations, standards & court orders governing care, custody, treatment, programming & environment of consumers/residents in mental health or developmental centers, or regulating drug treatment center operations or federally funded drug abuse services, or governing delivery of psychiatric services in adult correctional institution, or affecting community mental health programs (i.e., category of state & federal regulations, standards & court orders must be linked directly to type of facility & services being provided). For all “administration staff” positions, completion of undergraduate core program in business administration/management sciences or 12 mos. exp. developing goals, objectives, policies & procedures of operational unit or program of agency or firm & monitoring implementation of same. In addition to one of preceding categories (i.e., programmatic positions or administrative staff), 6 mos. trg. in supervisory principles/techniques or 6 mos. exp. scheduling, monitoring & evaluating personnel; 6 mos. trg. in budgeting or 6 mos. exp. determining budget needs & spending for operational unit or program of agency or firm; 6 mos. trg. in employee training & development or 6 mos. exp. writing training materials or conducting training; 3 mos. trg. in manpower planning or 3 mos. exp. scheduling personnel for adequate coverage & making staff projections.  Knowledge of: supervisory principles/techniques; federal & state regulations governing MUI/UI investigations; investigative methodology; public relations. Skill in: Microsoft Office products (e.g., Word, Excel, Outlook, SharePoint, etc.) data analysis; report writing; staff supervision; communication with internal & external stakeholders. Ability to: define problems, collect data, establish facts & draw valid conclusions; manage multiple priorities; lead staff & coordinate operations. Knowledge of: Medicaid, licensure, and MUI/UI regulatory requirements; quality assurance principles; agency policies and procedures. Skill in: auditing; documentation review; compliance monitoring; technical writing. Ability to: evaluate program effectiveness; identify deficiencies; develop solutions; maintain accurate records. Knowledge of: corrective action processes; incident prevention principles; interdisciplinary team functions. Skill in: coordination; problem-solving; communication. Ability to: analyze trends; recommend solutions; monitor outcomes; maintain professional objectivity. Knowledge of: employee training and development; agency procedures; incident response protocols. Skill in: training delivery; leadership; facilitation. Ability to: communicate effectively; develop staff; collaborate across departments. Experience corresponding to type of complaints & alleged violations

 -Or equivalent of Minimum Class Qualifications for Employment noted above. 

Job Skills: Mental Health, Investigation

Technical Skills: Investigation, Customer Service, Customer Research, Basic Documentation, Communications

Professional Skills: Attention to Detail, Collaboration, Confidentiality, Leading Others, Analyzation, Problem Solving

Supplemental Information

• The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees as defined in applicable federal law, state law, and any effective executive order. To request a reasonable accommodation due to disability, please contact ADA by email at EEO-DiversityAffairs@dodd.ohio.gov.

   

• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive result will not be offered employment. 

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.