£29,171 – £31,761EntryFull Time
Proposed Interview Date: Week Commencing 15 June 2026
Closing Date: Sunday 31 May 2026
Contract Type: Permanent
Salary: FC5 £29,170.80 - £31,761.26 (Pro-Rata)
Working Pattern: 36 or 25 Hours per week
Location: Bankhead Central, Glenrothes
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.
Job Details
Posts are within Financial Wellbeing & Revenues.
1 x full time and 1 x part time post are in the Benefits Team where you will be responsible for assessing entitlement to Council Tax Reduction, Housing Benefit, Education Benefits and Discretionary Housing Payments. You will also be involved in the assessment and billing of Council Tax.
As a progressive employer, we offer the opportunity to work in this role as a “blended worker” at home and at Bankhead Central, where typically you would work 1 day in the office per week depending on the needs of the service.
While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.
For both posts, there will be a requirement to work a fixed 36 hours for a minimum of 6 weeks based in Bankhead Central whilst undergoing initial training.
The Person
You will be required to take a proactive approach to managing your workload and have previous experience of working to targets and timescales. You should be able to demonstrate the ability to comply with complex legislative requirements processing benefit claims and assessing Council Tax liability. You should have excellent customer service skills.
You should have experience in a financial/customer service background dealing with customers by phone and correspondence. Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business /customer service background.
Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland.
Benefits
You will earn a competitive salary and have access to a range of benefits, including:
Pension scheme
Access to and support with training opportunities and qualifications for the job. This includes one to one training. E-learning and training from external providers relating to the regimes detailed above and systems utilised by the team.
The development opportunities would enable the successful candidate/s to obtain the necessary ability to gain experience in Information Management.
Local and national discounts including supermarkets, restaurants and retail.
We currently work a blended working style, working from home and office base.
Further Information
Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
Directorate Information - Council Department information
Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk
For Further Information Please Contact: Lana.DiFolco@fife.gov.uk
