Education Consultant

The Marketing, Recruitment, Admissions and Communications (MRAC) Department is seeking an Education Consultant (casual) on a 3-month contract to join the Future Students team for student recruitment (domestic and international). As the first point of contact for prospective students and their parents, the successful candidate will play a pivotal role in shaping positive student experiences and driving enrolment success. This role does not require travel. Flexible working arrangements can be discussed and arranged.

Key Duties and Responsibilities

1. Provide counselling to prospective students and their parents with the accurate information including courses, tuition fees, scholarships and accommodation etc that offered by Heriot-Watt University Malaysia

2. Support the prospective students, their parents and partner education agents by answering the enquiries professionally in a timely manner 

3. Manage leads, enquiries and applications by making the necessary follow ups in phone call/whatapps, checking on documents and arrange appointment for campus visit  

4. Update leads/application data into the CRM within the standard timeframe

5. Support on campus events such like Open Days on non-working weekends occasionally 

6. To work on ad-hoc task when it is required to support the Future Students team

All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate. 

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Person Specification

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Essential

• Diploma/Bachelor degree in Communication, Psychology, Business, Marketing or relevant professional qualifications
• Minimum 1-2 years working experience in sales or recruitment in Higher Education industry 
• People oriented with strong interpersonal skills 
• Strong work ethics and highly self-motivated with a focus on achieving results
• Proactive with integrity at work
• Good written and verbal communication skills
• Knowledge of academic qualifications in Malaysia and overseas
• Fresh graduates are welcome to apply

Desirable

• Strong written and spoken communication skills in English and Bahasa Malaysia; 
• Additional languages such as Mandarin are a strong advantage and is highly appreciated
• Understand the University’s Recruitment cycle. 
• Experience working in Malaysia or Foreign institution or education agency 
• Good in CRM and a suite of Microsoft Office applications

Essential Criteria – these are attributes without which a candidate would not be able to undertake the full remit of the role.  Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short-listing stage.  

Desirable Criteria – these are attributes which would be useful for the candidate to hold.  When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.

Application Process

Applications should be submitted to Careers system.   

Applications must be submitted by 14 June 2026.   If you are not contacted by the selection committee by 30 June 2026 then please assume that on this occasion your application has been unsuccessful. 

The University is committed to equality of opportunity.