Company Description
We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.
Job Description
- Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
- Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
- Support the parts identification with technical teams
- Work with the purchasing team to determine delivery time
- Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
- Monitor the status and control schedule internally and externally to meet timeline
- Assist in maintaining correct master data
- Document and leverage important customer information across departments
- Follow up open quotes and inquiries
- Follow up customer’s payment
- Other assignments related to spare parts department
Qualifications
- Minimum of 3-year experience in spare parts sales in a regional role
- Good experience with ERP systems (SAP is preferred) and MS Office
- Very good English, both spoken and written
- Detail-oriented and excellent problem-solving skills
- Strong customers orientation
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment
- Good team player with ability to support colleagues
- Knowledge of other languages is an advantage
