£45,000 – £45,000MidFull Time
Drive performance, inspire your team and play a key role in delivering growth by leading a high‑performing sales function within Careline365.
248 hours holiday per year, including bank holidays
Private Medical Insurance - Individual Cover
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking
We’re looking for an experienced and motivated Sales Manager to lead and develop our Careline365 sales team. This role is responsible for driving sales performance, shaping strategy and supporting the delivery of an outstanding customer experience.
You’ll be accountable for setting direction, coaching your team and ensuring targets are met through effective planning and execution. Working closely with colleagues across the business, you’ll use data, insight and market understanding to identify opportunities for growth and continuous improvement.
This is a great opportunity for someone who thrives in a fast‑paced, target‑driven environment and is passionate about developing people and delivering results.
You’ll be a driven and people‑focused leader who enjoys getting the best out of others while delivering strong results.
You’ll bring:
A confident and clear communication style
The ability to manage your workload and prioritise effectively
A compassionate and supportive approach to leadership
A strong eye for detail, with the ability to evaluate performance and identify improvements
A motivated, resilient mindset with a focus on achieving high standards
A calm and patient approach when supporting and developing your team
A proactive attitude and a willingness to drive positive change
As Sales Manager, you’ll be responsible for leading both performance and strategy, including:
Developing and implementing sales strategies to drive growth and meet or exceed targets
Leading, coaching and motivating the sales team to maximise performance and engagement
Setting clear objectives, conducting performance reviews and supporting ongoing development
Designing and delivering training to improve product knowledge and sales capability
Analysing market trends, customer needs and competitor activity to inform strategy and forecasting
Producing and presenting regular performance reports to senior management
Identifying and implementing process improvements to increase efficiency and effectiveness
Working closely with marketing and other departments to align sales activity with wider business objectives
Driving customer acquisition while maintaining and developing existing relationships
Supporting recruitment and growth of a high‑performing sales team
Essential
Experience within sales, ideally in a call centre or contact centre environment
Experience in a leadership, management or supervisory role
Strong communication skills and the ability to engage effectively with stakeholders
Confidence working with data to monitor performance and identify opportunities
Ability to work both independently and collaboratively
Desirable
Experience managing teams within a contact centre or D2C sales environment
Experience using sales platforms such as Salesforce or HubSpot
Strong Excel or data analysis skills
If you are interested in this role, please upload your CV and answer a few questions about yourself so we can get to know you!
This is an exciting time at Careline365, part of the Appello group - we are a company on the move, and now is a perfect time to join our team. You’ll gain exceptional career opportunities and be part of a company that continues to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example, due to disability, please contact the careers Team on 01425 626337.
