MidFull TimeEN
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As a Data Analytics Support Consultant, you will play a key role within our Customer Services team, acting as a trusted point of contact for customers using Microsoft Data Analytics solutions closely aligned to Microsoft Dynamics NAV and Business Central environments.
You will be responsible for delivering a high standard of customer support across the full lifecycle of a support request — from initial logging and investigation through to resolution and ongoing communication. This role requires someone who is proactive, customer-focused, and confident managing multiple issues whilst maintaining excellent communication with both customers and internal teams.
Working within a collaborative and fast-paced environment, you will support customers in maximising the value of their technology investment by providing responsive support, problem-solving expertise, and a consistently positive customer experience.
This is a hybrid role with a mix of remote and office-based working.
What you'll be doing
Acting as a key point of contact for customers, delivering a professional and responsive support experience
Managing support tickets through the full lifecycle, including logging, investigation, troubleshooting, escalation, resolution and follow-up
Keeping customers regularly updated on the progress of support issues and agreed action plans
Supporting Microsoft Data Analytics solutions with strong links to Microsoft Dynamics NAV and Business Central environments
Collaborating closely with internal support teams, consultants and wider business functions to resolve customer issues effectively
Escalating complex issues to senior team members or management where required
Ensuring all support activity is accurately documented and maintained within service management systems
Identifying recurring issues, trends and opportunities for service improvement
Building strong relationships with customers and maintaining a high level of customer satisfaction throughout all interactions
Contributing to a collaborative, supportive and customer-focused team culture
What will you bring?
Experience in a customer support, application support, or service desk role within a technology or ERP-focused environment
Good understanding of Microsoft Data Analytics solutions and reporting tools
Exposure to Microsoft Dynamics NAV and/or Business Central environments
Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution
Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical users
Ability to manage multiple priorities and work effectively in a fast-paced support environment
Strong attention to detail and organisational skills
A customer-first mindset with a genuine passion for delivering high-quality service
Collaborative approach with the ability to work effectively across teams and stakeholders
Desire to continuously learn and develop within Microsoft technologies and data analytics solutions
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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