ICT Analyst [Open to Tier 0, 1 & 2 applicants]

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects and programme deliveries.  The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

Under the guidance and direct supervision of the Operations Manager, the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in the Country Office. The ICT Analyst is responsible for review of and advising on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.
The ICT Analyst heads the ICT Team and supervises the ICT staff. The ICT Analyst works in close collaboration with Programme, Operations, and project teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), and ITM staff to resolve complex ICT- related issues and contribute to CO programme development.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

1.) Ensure implementation of ICT strategies as well as introduction and implementation of new technologies.

• Ensure full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provide leadership of the ICT team for effective and client-oriented services.
• Analyze the requirement for and elaborate internal policies and procedures on the use of ICT.  Initiate CO ICT business process mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management; and control the workflows in the ICT team. Participate in office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct market research and analysis, and introduce new technology for country office system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.  
• Participate in and provide expert advice and services for the whole duration of ICT  procurement/tenders related to software development, hardware. building of data centers, and complex network settings for partners.
• Develop and update the ICT annual plan and road map. Develop and update the business continuity and disaster recovery plans, and ICT infrastructure and training plans. Follow up on their implementation.
• Provide support to the use of ERP functionality for improved business results and improved client services.
• Develop and implement CO information and documentation management system in accordance with UNDP policy and the country office needs.

2.) Manage CO hardware and software packages.

• Ensure CO hardware and software platforms meet the UNDP corporate standards and needs of key CO business processes.
• Provide advice on maintenance of equipment and acquisition of hardware supplies.
• Prepare strategy for the upgrades and replacement of the existing office hardware and software infrastructure.
• Supervise the implementation of corporate UNDP systems.
• Supervise replacement of specific hardware components.
• Supervise and advise on procurement or development of specific software systems.

3.) Manage engagement with CO Operations and Programme teams to ensure their automation and digitalization needs are met.

• Develop new software and oversee development of the new software packages (in-house or on the market), as required, for high impact results (e.g. office management system, electronic registry, intranet, etc).  
• Develop new automation tools using UNDP corporately developed platforms.
• Develop Terms of Reference (TOR) for software products, and provide monitoring and evaluation support to Programme teams during the development life cycle.
• Provide in-house development of tools for programme and operations when needed.
• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
• Provide technical advice on web applications, development, management, hosting, publication, and maintenance.

4.)  Ensure efficient network administration.

• Monitor computing resources to provide a stable and responsive environment.
• Review reports on the network performance and issues and take corrective actions.
• Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access.
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Monitor cloud-based backup and restoration procedures and compliance for both server and local drives.
• Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
• Provide technical advice on network administration to other agencies as required.
• Regularly review parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Prepare cost recovery methodology and calculations in order to provide transparent, timely and precise cost recovery of ICT services.   Monitor the preparation of cost recovery bills.  

5.)  Ensure facilitation of knowledge building and knowledge sharing in the CO.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations/projects staff on ICT issues.
• Synthesize lessons learned and best practices directly linked to ICT management.
• Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Supervisory/Managerial Responsibilities: Supervise staff in the ICT unit

Competencies

Core competencies:

• Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
• Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
• Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
• Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
• Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
• Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
• Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making 

People Management

UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical competencies:

Business Direction & Strategy

• System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Business Management:

• Portfolio Management: Ability to select, prioritize and control the organization’s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment
• Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of 
  discovering useful information, informing conclusions and supporting decision-making.
• Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through 
  skillfully grasping their usage or through understanding their impact and empowering others to use them as needed

Information Management & Technology

• IT Customer Support: Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
• User Experience and Business Analyst: Capacity to translate efficiently users needs into IT requirements around human-centered design
• Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

Required Skills and Experience

Education:

• Advanced university degree (master's degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required.  Certifications in CCNP, MSCA, MSCE or MCP are an asset.
• A first-level university degree (bachelor’s degree) in the above field in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience:

• Applicant with Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicant with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at national or international level includes development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments; 2 years of experience in management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities; and applying advanced knowledge of database applications, web-based and cloud infrastructure management systems.
• Experience working with user-centered designs and conducting user research and testing.

Required Language(s)

• Fluency in English and Tetum is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Probation

For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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