Programme Coordinator, USRAP Business Process Owner (P)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories:
   Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Tuvalu, Vanuatu 

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates globally, providing resettlement opportunities to refugees through a network of IOM-managed Resettlement Support Centers (RSCs), movement operations, migration health , and associated program support functions. IOM Washington provides strategic oversight and direction for all USRAP operations, supporting global partners including the U.S. Department of State’s Bureau of Population, Refugees and Migration (PRM), U.S. Citizenship and Immigration Services (USCIS), the Refugee Processing Center (RPC), and other stakeholders.

The Office of the Global Programme Coordinator in Washington DC oversees all USRAP resettlement activities undertaken by IOM globally. Under the overall supervision of the Global Programme Coordinator, USRAP and direct supervision of the Deputy Global Programme Coordinator, USRAP (Movement Operations, TLP, RSC) and, in close coordination with the Deputy Global Programme Coordinator, USRAP (MHD), as well as in collaboration with relevant Units at Headquarters and other decentralized locations, the Programme Coordinator, USRAP Business Process Owner will serve as the system owner for USRAP components of the organization's migrant/ beneficiary systems and interfaces.

1. Serve as agile product owner for the USRAP-related features of the organization's migrant related systems by coordinating the management and prioritization of the product backlog, clarifying USRAP program requirements for the Development Team, and serving as the primary subject matter expert for the USRAP workflow. Regularly brief the USRAP Global Coordination Team (UGCT) and USRAP Project Managers on new developments and program impact. Serve as a subject matter expert for the USRAP workflow, including requirements related to the data protection, access controls and information security compliance.
2. Liaise with the Lead Business Process Owner for MiMOSA, Information Systems Officer for Resettlement Movement Management (RMM) and the Migration Health Informatics (MHI) Manager regarding reporting and workflow requirements for USRAP. Serve as a subject matter expert for the USRAP workflow, including requirements related to the data protection, access controls and information security compliance. Regularly brief the USRAP Global Coordination Team (UGCT) and USRAP Project Managers on new developments and program impact. 
3. Collaborate with the MiMOSA Project Team and Department of State’s Bureau of Population, Refugees, and Migration (PRM)/Refugee Processing Center (RPC) regarding the project goals, milestones and deliverables required to meet targeted volume and quality of refugee arrivals processing through USRAP. Work collaboratively with the MiMOSA Regional Focal Points, Refugee Processing Center, MHI, and ICT to resolve issues.  
4. Serve as the USRAP focal point for the Receiving Mission Interface (RMI), including ownership of RMI related data mapping with partner and systems, coordination of error identification, escalation, troubleshooting, and systematic follow up to resolution. Identify, document, and escalate information security, data protection, or access control risks observed through RMI operational use, in coordination with ICT and relevant oversight functions. Ensure dissemination of RMI related updates to USRAP SOPs, guidance, and best practices to field operations and stakeholders.
5. In collaboration with the Programme Coordinator, USRAP Monitoring and Evaluation, create and define reporting business requirements related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for use of programme monitoring and oversight. 
6. Provide functional oversight and technical guidance to the Senior Project Associate, Data Integrity and Reporting in Washington, D.C., and collaborate in the creation, reconciliation, maintenance, and dissemination of statistical reports for the IOM refugee arrivals process to the United States. Ensure consistency, data integrity, and alignment between reporting outputs and USRAP systems, data mapping, and reconciliation processes.
7. Oversee quality assurance of data entry and procedures for United States arrivals, and resolution/reconciliation of data discrepancies between IOM and partner systems such as START, Resettlement Agencies (RA) and the CDC EDN databases. Participate in the planning, creation, and maintenance of reports as necessary.
8. Support the documentation, tracking, and reporting of identified information‑security gaps and remediation actions related to USRAP-specific functionalities in IOM’s institutional systems and its processes, including contributions to internal compliance reviews, donor reporting, and audit readiness activities.
9. Identify, analyze, and recommend innovative solutions that enhance operational efficiency and user experience across relevant systems to the Deputy Global Programme Coordinator. Translate business requirements into technical specifications, ensuring alignment with organizational objectives and compliance with IOM ICT governance.
10. Coordinate at mission level with the National Programme Coordinator and USRAP Risk and Compliance functions to address risks, incidents, and required safeguards related to USRAP-related data in the IOM’s institutional systems, and ensure timely escalation and coordination with relevant HQ, regional, and global stakeholders as required. Ensure compliance with IOM policies and applicable standards on data protection, information security, and information management, including data integrity, access controls, and cyber security requirements, in relation to USRAP systems and data.
11. Undertake duty travel as needed to carry out duties and accountabilities.
12. Maintain and monitor confidentiality of all USRAP matters to ensure programme integrity by following the USRAP standards of conduct and IOM data protection rules. As required, take necessary measures to prevent and mitigate fraud in programme activity globally.
13. Perform other such duties as may be assigned.

Required Qualifications and Experience

Education

• Master’s degree in Business Administration, Computer Science, Information Technology, or a Social Sciences or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Extensive knowledge of the USRAP programme and processes, particularly in program integrity, compliance and information security;
• Extensive knowledge of the START system and its integration with IOM institutional and programmatic tools and systems including MiMOSA and RMI;
• Extensive knowledge of the MiMOSA system including the user interface and database;
• Experience in software development and PaaS application;
• Familiarity with enterprise information technology infrastructure such as Azure, Microsoft 365, cloud hosting and VPN;
• Experience and knowledge of tools and methodologies used in planning, design and implementation of business applications and data modelling;
• Proven direct experience with innovative solutions is required;
   

Skills

• Demonstrated understanding and effective application of project and quality disciplines including project management and donor reporting;
• Demonstrates effective application of knowledge and understanding of project and quality disciplines;
• Demonstrated data analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/ operational requirements; 
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, external partners, executives, managers, and subject matter experts; 
• Excellent problem-solving skills design, coding and debugging skills; 
• Proven personal ownership and ability to set and meet high professional standards, flexible and responsive work style with minimum supervision;
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
• Critical thinking, problem solving, design, and most critically, attention to performance, scalability, reliability, availability at the system and component level; and, 
• Skills in conducting quality assurance, software audit and end user training.
   

Languages

IOM's official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – Behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. 

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.