As an SFC, you will play a crucial role in driving the success of Icertis CLM implementations. You will work closely with clients to understand their business needs, design and configure the CLM platform, and ensure a smooth rollout. Your expertise will be instrumental in delivering innovative and tailored solutions, enhancing client experiences, and driving the growth of Icertis' APAC market presence.
- Lead and manage end-to-end Icertis CLM implementations, ensuring timely and successful project delivery.
- Conduct thorough business requirement analysis and design tailored CLM solutions.
- Configure and customize the Icertis CLM platform to meet client-specific needs.
- Provide functional expertise and guidance to the implementation team, ensuring a high level of quality and client satisfaction.
- Collaborate with cross-functional teams, including development, testing, and support, to ensure a seamless implementation process.
- Conduct user training and knowledge transfer sessions, empowering clients to utilize the CLM platform effectively.
- Monitor and report on project progress, identifying and mitigating risks and issues.
- Maintain strong client relationships and provide post-implementation support as needed.
- Stay updated with the latest Icertis CLM features and best practices, contributing to continuous improvement.
- Minimum 4-5 years of experience in Icertis CLM implementations, with a proven track record of successful end-to-end projects.
- In-depth knowledge of Icertis CLM platform and its functionalities, including configuration and customization.
- Strong project management skills, with the ability to lead and motivate cross-functional teams.
- Excellent communication and interpersonal skills, with a client-centric approach.
- Analytical mindset with problem-solving abilities, able to identify and resolve complex issues.
- Ability to work independently and manage multiple projects simultaneously.
- Proficiency in contract lifecycle management concepts and best practices.
- Experience in training and knowledge transfer, with a focus on client empowerment.
- Willingness to travel as required for client engagements.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
