Schedule: Varied with weekend and evening rotation - 40hrs
At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state’s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families—from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.
A Brief Overview
The Patient Access Trainer plays a vital role in supporting the training and development of the Patient Access and Scheduling team. This role focuses on technical training for registration, scheduling, financial clearance, and customer service, with an emphasis on ensuring a superior patient experience. The Trainer will conduct in-person observations, deliver ongoing training, and provide on-call support for team members across various departments. This individual will also collaborate with the leadership to ensure that all staff are continuously improving their skills and adhering to organizational standards.
Essential Functions
- Training and Development
- Lead and deliver comprehensive training programs for technical registration, scheduling, financial clearance, and customer service.
- Ensure that training materials and sessions are up to date and align with organizational goals and policies.
- Monitor training progress and provide individual support to staff, adapting materials and methods as needed.
- Observations
- Conduct observations of staff performance in various areas, including patient registration, scheduling, financial clearance, and customer service interactions.
- Provide real-time feedback and coaching to improve staff skills, focusing on best practices, compliance, and service excellence.
- Ongoing Support and Education
- Provide continuous education to ensure all team members stay current on new procedures, policies, and technologies.
- Serve as a resource for staff with complex issues or questions regarding their roles or patient interactions.
- Assess the effectiveness of training programs and make recommendations for improvements.
- Customer Service Excellence
- Emphasize best practices in customer service across all areas of patient access and scheduling, ensuring a positive and efficient experience for patients.
- Provide advanced customer service training to handle complex patient concerns and ensure satisfaction.
- Collaboration and Communication
- Collaborate with leadership and other departments to identify training needs and opportunities for staff improvement.
- Assist in the development and implementation of cross-functional training initiatives.
- Communicating regularly with managers and team leads to track progress and provide feedback on training outcomes.
- Compliance and Documentation
- Ensure all training activities are documented accurately and meet regulatory standards.
- Maintain records of training sessions, evaluations, and progress reports.
- Adhere to HIPAA and organizational policies regarding patient confidentiality and data security.
- Flexibility for variable shifts, including evenings, weekends, and holidays, as required to meet departmental needs.
- Provide coverage in Patient Access and Scheduling at designated intervals to maintain a well-rounded skill set.
Education Qualifications
- Bachelor's Degree Or equivalent experience in healthcare, training. or related field. Required
Experience Qualifications
- 1 year of experience in patient access, healthcare registration, scheduling, or financial clearance, with a focus on training or mentorship. Required
Skills and Abilities
- Excellent communication and interpersonal skills, with the ability to deliver clear, engaging training sessions. (High proficiency)
- Ability to assess and provide feedback on employee performance. (High proficiency)
- Familiarity with training tools, learning management systems, and tracking performance outcomes is a plus. (High proficiency)
- Exceptional communication and interpersonal skills, with a focus on fostering a positive learning environment. (High proficiency)
- Ability to assess and develop training programs to meet diverse learner needs. (High proficiency)
- Strong problem-solving skills and the ability to address training challenges promptly and effectively. (High proficiency)
- Ability to collaborate, manage time efficiently, and prioritize multiple tasks. (High proficiency)
- Strong mentoring and coaching abilities to guide staff through complex processes. (High proficiency)
Children’s is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.
