Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!
The Payment Operations Product Analyst - Wires supports and administers the bank’s payment platforms, serving as a subject matter expert for system functionality, operational workflows, and issue resolution. The role monitors system performance, analyzes system and transaction activity, troubleshoots escalated issues, supports system changes and enhancements, and maintains procedures to ensure operational efficiency, compliance, and business continuity.
The Product Analyst partners closely with Operations, IT, Risk, Compliance, and vendors to ensure wire transfer systems are stable, well controlled, and aligned with business and regulatory requirements.
- Monitor, support, and administer wire transfer systems acting as first-line support for system issues, irregularities, and processing disruptions.
- Possess strong working knowledge of end‑to‑end wire transfer processes, including cutoffs, settlement, and exception handling.
- Investigate escalated system issues by reproducing errors, reviewing logs, analyzing data outputs, and identifying root causes.
- Serve as a subject matter expert on assigned wire transfer systems, advising internal partners on system capabilities, limitations, and process impacts.
- Execute system configuration changes in compliance with established change management controls and ensure compliance with bank policies, procedures, and regulatory requirements related to wire processing.
- Participate in testing and validation of system upgrades, patches, enhancements, and vendor releases.
- Create, update, and maintain procedures, workflows, and system documentation to support operational accuracy, audit readiness, and regulatory compliance.
- Prepare recurring and ad hoc reports to support management, audit, compliance, risk, and operational teams.
- Support project initiatives by assisting with requirement gathering, testing coordination, issue tracking, and readiness activities
- Identify opportunities to improve system efficiency, controls, monitoring, and operational processes.
- Participate in business resiliency, disaster recovery, and operational readiness testing as required.
- Support other payment rails such as FedNow and RTP, as applicable.
- Participate in and support Operational Readiness Tests (ORTs), system upgrades, and production changes affecting wire systems.
- Participate in Federal Reserve and departmental business resumption and disaster recovery testing.
- Maintain and enhance operational controls by identifying gaps, recommending improvements, and updating procedures.
- Prepare operational wire reports and reconciliations according to prescribed schedules.
- Support time‑sensitive and high‑risk operational scenarios, including after‑hours events when required.
- Other duties as assigned.
- Bachelor’s degree in Business, Information Systems, Computer Science, MIS, or a related field; equivalent experience may be considered.
- 3+ years of experience in wire transfer operations or payment operations systems.
- Strong understanding of wire transfer workflows and risk controls.
- Experience supporting system testing, operational readiness, and resiliency activities.
- Ability to perform effectively in high‑pressure, time‑sensitive situations.
- Flexibility to support non‑standard hours during maintenance, DR, or critical events
- Demonstrated analytical, organizational, and problem‑solving skills.
- Strong verbal and written communication skills, with the ability to translate technical issues to non‑technical audiences.
- Ability to manage multiple priorities in a deadline‑driven environment.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.
Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.
PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.
PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.
To learn more, please visit us online at plainscapital.com/about.
