Summary:
The Director of Partner Management serves as the general manager for product‑centric strategic partnerships, accountable for driving growth, differentiation, and customer experience through joint product strategy, integrations, and go‑to‑market execution. This role owns the end‑to‑end partnership lifecycle—from strategy and governance to product delivery, commercialization, and performance and works cross‑functionally across Product, Engineering, Marketing, Operations, Finance, and Legal.
This leader represents ADT’s product interests with external partners and ensures partnerships translate into scalable, high‑impact customer outcomes and business results, consistent with ADT’s innovation and growth priorities.
Duties and Responsibilities:
Partnership & Product Strategy
- Own the end‑to‑end strategy for assigned product‑led partnerships, including vision, goals, joint roadmaps, and success metrics.
- Identify and pursue new product differentiation opportunities, including integrations, bundles, and platform extensions that expand ADT’s market reach.
- Serve as ADT’s internal expert on partner strategy, priorities, and product roadmaps; ensure alignment with ADT’s product portfolio and long‑term strategy.
Execution & Go‑to‑Market
- Define and execute joint go‑to‑market plans, including product launches, pricing/packaging strategies, and customer acquisition initiatives.
- Partner with Product and Engineering teams to shepherd integrations from concept through launch, ensuring delivery against scope, timeline, and quality expectations.
- Drive pilot programs and scale successful initiatives into repeatable, operationalized offerings in line with ADT standards.
Performance Management & Governance
- Act as the general manager for assigned partnerships by owning forecasts, performance tracking, and optimization against revenue, adoption, and customer experience KPIs.
- Establish and maintain structured governance, operating cadence, and executive‑level MBRs/QBRs to track progress, escalate issues, and align priorities.
- Ensure disciplined execution through initiative planning, dependency management, and cross‑functional accountability.
Cross‑Functional Leadership
- Lead and influence cross‑functional teams across Product, Marketing, Customer Experience, IT, Finance, and Operations to deliver shared outcomes.
- Collaborate with Business Development and Finance to build multi‑year growth and profit plans for each partnership.
- Directly manage partner managers or program leaders as needed to maintain detailed initiative plans and execution rigor.
Qualifications
- 7–10+ years of experience in partner management, product management, enterprise account management, program management, or business development.
- Proven success leading product‑centric partnerships, including integrations, platform launches, or multi‑channel go‑to‑market initiatives.
- Strong strategic mindset with the ability to translate vision into operational execution and measurable results.
- Demonstrated ability to influence at the executive level, internally and externally, without direct authority.
- Excellent analytical, communication, and negotiation skills; comfort operating as an owner with full accountability.
Core Competencies:
- Product strategy & commercialization
- Partner governance & operating cadence
- Cross‑functional leadership and execution
- Data‑driven decision making and performance management
- Executive communication and stakeholder influence
