Operations Specialist-Quality Compliance

Job Summary
The Operations Specialist-Quality Compliance (Quality & Compliance Auditor) is responsible for overseeing material quality, regulatory compliance, and reporting accuracy within the MRF. This role is critical to ensuring outbound commodities meet customer specifications, inbound materials align with program requirements, and all reporting obligations are completed with a high degree of accuracy and consistency. The position also serves as a key liaison between operations, leadership, and external stakeholders on all quality and compliance matters.

Essential Duties and Responsibilities

• Execute material audits in accordance with Circular Materials Ontario (CMO) protocols, contractual requirements, and applicable regulatory standards.
• Interpret and apply evolving regulatory, program, and customer requirements to site operations.
• Act as the primary on-site point of contact for CMO representatives, regulatory agencies, and third-party auditors.
• Conduct detailed material composition and contamination analyses using standardized sampling methodologies and audit frameworks.
• Validate contamination thresholds and measure performance against contractual KPIs and program expectations.
• Prepare and deliver accurate, timely audit reports for both internal and external stakeholders.
• Monitor material quality and contamination trends across all streams; identify recurring issues and root causes.
• Recommend and support corrective actions to improve material quality, recovery rates, and overall operational performance.
• Collaborate with operations teams to address quality concerns in real time and influence process improvements.
• Lead or support root cause investigations related to audit findings, compliance gaps, or quality issues.
• Serve as site lead for audit readiness, inspections, and ongoing compliance activities.
• Ensure adherence to all regulatory, environmental, customer, and program reporting requirements.
• Own and maintain daily, weekly, and monthly reporting related to quality, residue, inbound/outbound materials, and inventory accuracy.
• Ensure accuracy in data entry, validation, and analysis across audit tools, reporting platforms, and internal systems.
• Analyze performance data to identify opportunities to reduce residue, improve recovery, and optimize operations.
• Communicate audit findings clearly and professionally, demonstrating sound judgment and accountability.
• Provide training and guidance to sorters, operators, and supervisors on material identification, quality standards, and contamination reduction.
• Support onboarding and continuous improvement initiatives related to quality and compliance.
• Act as a key liaison between operations, leadership, and external stakeholders on quality-related matters.

Qualifications
 

• High School Diploma or GED (accredited).
• 3–5 years of experience in recycling, waste management, manufacturing, or quality assurance environments.
• Strong understanding of MRF operations, commodity grades, and contamination standards preferred.
• Experience with data analysis, reporting, and performance tracking.
• Knowledge of regulatory compliance and audit processes is considered an asset.
• Proficiency in Microsoft Excel and reporting systems.
   

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position in Cambridge is $50,000 - $55,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy.

 Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.