Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of customer-facing experience, interfacing with stakeholders, driving technical implementation or transformation programs.
- Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers like Google Cloud Platform.
- Experience collaborating across business units internally and at large enterprises.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, launch and capacity planning, and product release management.
About the job
Technical Account Managers are advocates for customer health on Google Cloud and proactively guide customers to operate effectively and efficiently in the cloud. As trusted technical advisors, they ensure customer reliability and stability, guide key events and launches and advocate for product features and improvements.
As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical expertise to help customers successfully adopt Google Cloud products. You will regularly engage with diverse stakeholder groups, including executives, operations teams, developers, and other cross-functional teams. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate at all levels of the organization.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Help drive resolutions within Google and our customers’ business.
- Be a proactive advisor on platform decisions. Advise our customers on best practices and use your deep understanding of our customers’ environments to help them achieve outcomes.
- Be our customers’ advocate within Google. Utilize tools, knowledge, and influence to ensure our customers' needs are understood and addressed.
- Seek and act on opportunities to reduce customers’ cost, improve performance, and deliver competitive advantages for their businesses.
- Work with Google Support, Engineering, and Leadership. Assist our customers when they need us most.
