Description
BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!
Why Work for PSE GROUP?
· Weekends off
· Weekday schedule 8am-5pm
· 401(k) program with company match
· Generous benefits package for full time employees:
· Medical, Dental and Vision
· Company paid life and disability insurance
· 3 weeks Paid Time Off
· Competitive compensation program
· A great work environment with career advancement opportunities!
PSE Group is seeking a Counter Associate/Local Driver. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.
In addition the Counter Associate will assist in delivering paint, and related products, to LOCAL PSE customers.
About PSE Group:
PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.
Job Duties as a Counter Associate/Local Delivery Driver:
- Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
- Performs counter sales serving in-store customers
- Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
- Reconciles inventory and stocks merchandise in store
- Provides sales support to outside sales team
- Maintains customer records and files, including accurate account setup and pricing
- Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
- Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
- Conducts self in professional manner to ensure customers’ quality and service expectations are met
- Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers
- Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
- Maintain company vehicle. Alert supervisor as to truck’s repair and servicing needs.
- Know paperwork flow and provide delivery documents as required.
- Alert Sales Representatives to possible sales leads given by customers or potential customers.
- Clean and maintain all areas and equipment as assigned.
- Make delivery of product as needed ensuring customers’ quality and service expectations are met.
- Load merchandise to ensure safety and security.
- Unload deliveries at Customer site as directed by the Customer. Validate correct shipment with the responsible individual at the customer site.
- Return materials, color matches, and tools for repair from customers to Store and/or Warehouse.
- Load merchandise to ensure safety and security.
- Conduct self in professional manner to ensure customers’ quality and service expectations are met.
Additional Duties:
- Full knowledge to perform duties of other role functions as assigned
- Assist with inside customer service, as needed, including servicing customers and/or processing their orders
- Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
- Properly dispose of waste materials and product in compliance with Company and Governmental regulations
- Prepare paint orders, including mixing, utilizing standard formulas and custom formulas.
- Assist in filling orders including proper staging per Company/store policy.
- Pick up merchandise from local vendors as needed
- Any additional duties or special projects as assigned.
Requirements
- High School Diploma/GED required
- 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
- Team player with great customer service skills
- Tolerable to the smell of paint
- Must be licensed to operate vehicle in accordance with state, federal, and provincial law.
- Must have acceptable driving record from DMV/MTO.
- Must be able to continuously lift up to 70 pounds
- Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon the hiring process.
