Full TimeENNorth America
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OBJECTIVES/PURPOSE
This People Solutions Specialist position creates a positive experience for managers, employees and HR community who seek assistance on a broad range of matters pertaining to HR Transactions. Demonstrates process knowledge, professionalism and genuine concern for matters brought forward by team members and follow through to ensure that each and every case is resolved.
This role serves as a centralized point for HR inquiries, ensuring accurate and timely responses to employees and managers. As a part of global HR Operating Model, People Solutions Specialist is critical in delivering a consistent, high-quality people experience. The role acts as the go-to expert for HR Knowledge and Resources while maintaining a strong human touch and an exceptional employee experience.
People Solutions Specialist receives activity through our HCM system, case management system, and automated downstream system notifications, while serving as a central point of contact and/or support for HR transactions and employee queries. Responsible for administrating HR related queries and execution of HR transactions working end-to-end case oversight across full lifecycle, timely execution of the processes. The scope also includes ensuring accuracy and integrity of employee master data and monitoring compliance through the execution of appropriate HR controls.
This involves assessing the issue, interpreting the situation promptly, identifying the appropriate resolution or next steps, and communicating outcomes or escalations when required to customer and relevant stakeholders. Use independent judgement to resolve or escalate complex employee requests.
ACCOUNTABILITIES
Manage the general process of the employee lifecycle, such as onboarding, development, job changes, retention, and offboarding processes.
Serve as the primary point of contact for employee inquiries, though multiple channels, ensuring all communications are handled with the highest level of completeness, confidentiality, and empathy.
Provide exceptional customer service, properly aligning expectations and fulfilling commitments, so that employee feels supported, engaged, and that his request has been completed to its end.
Review and complete HR transactions received via multiple channels such as Employee portal self-service, cases initiated in Service Now or any other HR or local system.
Ensure processes, projects, new solutions, and employee support are provided in compliance with internal policies, labor regulations, and Takeda values.
Maintain a proper governance of HR Knowledge articles within SNOW, assuring HR knowledge content is updated and available to employees, as well as to feed new AI agents and tools.
Actively contribute to identifying and delivering improved procedures and processes to increase agility, employee satisfaction, driving performance effectiveness, and continuous improvement.
Ensure accuracy and integrity of employee data within HR systems.
Maintain accurate documentation and reporting for HR processes and service delivery.
Support Takeda employee globally ensuring coverage across multiple time zones as needed
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Proven HR experience, preferable is a shared services center (Employee lifecycle management or HR operations)
Workday or other HRIS/ HCM experience (Workday experience preferred)
Service Now or other case management system
Familiarity with HR technology platforms and modern automation solutions
English (written and oral) fluency required
HR Experience in large enterprise US based organizations is a plus
Key Skills, Abilities, and Competencies:
Excellent communication and interpersonal skills
Good problem-solving skills
Strong organizational skills for tracking and documenting
Attention to details
Focus on Exceptional people experience through high empathy and strong listening skills
Human-Centric Mindset – Empathy and focus on employee well-being
Curiosity mindset to challenge the status quo and looks for opportunities to improve ways of working
