Patient Account Representative

Description

Responsibilities entail the collecting of the hospital’s Medicare and Medicaid accounts receivables; which includes, submitting appeal letters and inquires to the appropriate payor, contacting patients, physicians’ offices and other third parties for significant data. Duties also comprise of working closely with Insurance, Pre-certification, Registration, Nursing, Medical Records, and other hospital personnel to ensure that full reimbursement has been obtained. Responding to account questions, such as billing issues, patient balances, and incorrect data, is a major element to daily tasks.  Each Patient Accounts Representative Level 2 is assigned specific alphabets and is responsible for updating all patient account information received in the department; as well as reviewing past due accounts for possible referral to outside collections.

Shift: M-F, 8:30 AM - 5:00 PM

Requirements

• High School graduate or equivalent.
• One year of Healthcare Patient Accounts or billing experience.
• Proficiency in the use of personal computers and related business software (i.e., Microsoft Word, spreadsheets, etc.)
• Working knowledge of the filing and payment requirements of Medicare, Medicaid, welfare agencies, and commercial insurances, etc. required.
• Medical terminology background preferred.
• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time. Must be able to lift and carry up to 25 pounds