We are looking for a highly organized and service-oriented Student Hub Advisor to support the Iserlohn campus of the University of Europe. This role is responsible for providing timely and empathetic student support through ticketing systems and virtual communication channels.
The ideal candidate has strong German and English communication skills, a customer service mindset, and the ability to resolve student concerns with professionalism and empathy. Experience handling administrative processes, managing enquiries, and supporting students in a fast-paced environment will be highly valued.
- Provide excellent and effective support to students through ticket queries while meeting the 48-hour SLA
- Respond to a wide range of student enquiries via ticketing systems, email, and virtual communication platforms
- Identify student concerns and provide accurate guidance, resolutions, or referrals to the appropriate campus support services
- Maintain updated knowledge of campus resources, student support services, and academic processes
- Support Leave of Absence processing and Visa Check protocols
- Assist with enrolment and audit-related activities during peak periods
- Ensure accurate documentation and timely follow-through of student concerns
- Deliver a positive student experience through empathy, professionalism, and problem-solving
To qualify for the position:
- Strong proficiency in both German and English (written and verbal)
- Previous experience in Customer Service, Student Services, Helpdesk, Shared Services, or Support Operations
- Excellent interpersonal and communication skills
- Strong empathy and problem-solving approach when handling student concerns
- Ability to manage multiple enquiries while maintaining accuracy and service quality
- Experience working with ticketing systems, CRM tools, or support platforms is an advantage
- Detail-oriented with strong organizational and time management skills
- Comfortable working in a fast-paced and multicultural environment
Work Arrangement
- The first 4 months is work on site and will transition to hybrid arrangement (once a week onsite) after passing your 3rd month performance review.
- Work Location: Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City. Office is near IPI Pasig and Tiendesitas. Office is accessible from Eastwood, C5 Road, Ortigas CBD, and Rizal areas.
- Work Schedule: Monday to Friday, 3:00 PM to 12:00 AM PH time
- This role is a full-time and probationary/permanent position. Applicants who are currently employed, engaged in freelance work, operating a business, or working with another employer simultaneously are required to disclose this during the initial HR screening process.
What's in it for you?
At GUS Education PH, we invest in your growth as much as the work we do together.
- Purpose-Driven Work: Be part of a team that supports global education and helps create meaningful experiences for students and partner institutions worldwide.
- Global Impact: Gain exposure to international schools, global stakeholders, and cross-cultural collaboration while contributing to an organization connected to the future of education worldwide.
- Continuous Learning & Development: Grow beyond your current expertise through a dedicated Learning & Development team, soft skills training, and access to learning platforms with certifications from recognized institutions.
- Supportive Leadership: Work with leaders who value transparency, integrity, and collaboration — balancing business goals while genuinely supporting employee growth and well-being.
- Positive Work Environment: Experience a workplace that values growth, learning, and collaboration while maintaining transparency and positivity through approachable leadership.
- Career Growth with Meaning: Build a fulfilling career that challenges you to think critically, solve problems, and grow independently while knowing support is always available when you need it.
- Flexible & Balanced Work Culture: Enjoy a workplace that values well-being, open communication, and work-life balance, including 30 paid time-offs with a portion convertible to cash.
- Competitive Benefits: Receive market-aligned compensation and essential healthcare coverage, including benefits extended to dependents.
By submitting your application, you consent to GUS Education PH processing your personal information for recruitment and employment purposes in accordance with applicable data privacy regulations. We are committed to handling all applicant information with the utmost confidentiality and data privacy standards.
Please note that all applications are routed through our Applicant Tracking System and are reviewed by our recruitment team. Due to the volume of applications we receive, processing times may vary, but every application is carefully considered.
