£21,375 – £21,375EntryFull Time
About us
Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.
The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.
Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.
About the role
We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.
The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.
Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.
Leadership & People
• Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
• Coach and support colleagues in the moment to deliver required standards and performance.
• Support absence management and people processes in line with Company procedures.
• Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.
Operational Delivery
• Take responsibility for store performance during allocated shifts, including opening and closing the store.
• Ensure the store is fully prepared for trade and operates efficiently throughout the day.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
• Maintain high operational standards across all areas of the store.
Member Experience
• Deliver a consistently high level of customer service to all members.
• Resolve member queries and issues effectively, escalating where required.
Compliance & Safety
• Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.
• Promote safe working practices and encourage reporting of near misses, observations and accidents.
Collaboration
• Work collaboratively with other Shift Leads to ensure full shift and operational coverage.
• Support the Assistant Store Manager and Store Manager with the delivery of store objectives.
Requirements
Location- Company Shop Dudley, Unit 10, Castle Mill, Birmingham New Road, Dudley, DY1 4DA
Annual Salary: £21,375 per annum
Shifts/Hours: 30 hours per week, over Monday to Sunday, 6am and 11pm (A degree of flexibility is required)
Contract type: This is a fixed term contract for 6 week
Benefits
What's in it for you:
Join us on the journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Apply now and be part of a business that's making a real difference.
