Description
LEASING MANAGER
Seize Your Career Opportunity at Kairoi Residential
At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.
What could a typical day look like?
Life as a Leasing Professional means that every day is different! This role is an dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. In this role you will be able to exemplify the Art of Neighboring.
- You are the First Friendly Face!
- You will not only manage the sales process from start to finish, you will be the face of your assigned community - a true extension of the Kairoi brand!
- You will be the first impression and interaction that future residents experience.
- You will make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
- An attitude of hospitality and enthusiasm are integral to this role as you provide information, schedule visits, give tours, and determine resident eligibility.
- In this role you’ll need to be skilled at delivering remarkable service and enhancing the resident experience.
- You are the At-Home Expert!
- Keep a pulse on leasing success by maintaining accurate records of leasing activity, traffic, and occupancy reports.
- This is a sales position, so you will work quickly to close leases to meet acceptable closing ratios as determined by Kairoi; at the same time maintaining professionalism and excellent customer service in all interactions.
- You should seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
- Being the at-home expert means that you will be able to accurately explain all features of your community including amenities, apartment availability, rent and pricing information, lease agreements, policies, and more.
- You will follow-up with future and new residents to ensure satisfaction by sending e-mail, thank-you notes, or making telephone calls or other contacts to finalize decisions to lease and/or renew.
- You will efficiently complete all lease-related paperwork for new residents and renewals (i.e., applications, lease agreements and addenda, employment and credit checks, and move-in packets) with confidentiality and professionalism.
- You will collect security deposits, rent, and all other funds associated with resident move-ins.
- You will support the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
- You will gather information about markets, competition, etc., and prepare competitive survey reports to analyze the real estate market trends and conditions in the area.
- You will ensure that we are leaving a remarKable impression through regular inspections of the community, tour path, vacant and model units.
- Your ability to understand and comply with Fair Housing Laws and practices is essential to this position.
- You are the Relationship Builder!
- Communication at Kairoi is key! Prepare to maintain open and effective communication with team members and leaders.
- You will be a key player in creating resident events, fostering relationships, and thinking of outside-of-the-box ways to elevate their living experience.
- You will be a true servant-leader by understanding the resident's needs and responding to those needs promptly and professionally.
- You will take ownership and elevate resident concerns, if necessary, to the appropriate people who can help.
- You will help build relationships with local businesses to attract future residents through outreach marketing efforts.
- You are the Leasing Leader!
- You will set the standard for the leasing team! Operate with a servant leadership mentality, maintain high levels of honesty and integrity, and ensure the leasing team is meeting leasing goals.
- Keep things organized and on track by scheduling and managing daily leasing activities and ensure each community tour is accounted for and held to the Kairoi Standard.
- Think strategically! Utilize the strengths of your leasing team to implement leasing ideas, strategies, and initiatives to maintain high occupancy levels.
- You will be a market expert! Provide invaluable insight on the competitive sub-markets and future resident feedback that will drive leasing strategies.
The Kairoi Perks Package - All for YOUR Benefit!
- Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
- Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
- Retirement Planning. We offer a 401k program with a company match.
- Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
- Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
- Training. We want to help you grow! Be prepared to attend and participate in training as required.
Requirements
Key Skills and Abilities Needed to Succeed in This Role:
- A minimum of 2-4 years of property management, leasing positions, lease-up community operations, or any combination of the three is required.
- Strong sales and customer service experience.
- Organizational, multi-tasking, and communication skills.
- Experience with Google and Microsoft Office Suites.
- Excellent follow-up skills via email and phone.
- Attention to detail.
- High school diploma or equivalent.
- Bilingual (English/Spanish) is an added plus but not required.
Opportunities at Kairoi are Equally Seized
Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.
This role directly interacts with future and existing residents in our communities. Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.
