The Registration Specialist is responsible for functions that contribute to the enrollment of new students and their completion of Semester Check-In. The environment for this position is a blended inbound and outbound call center. This position is expected to demonstrate effective professionalism and extraordinary customer service while communicating with and managing newly admitted, confirmed, and enrolled students at Regent University.
Work Location: Virginia Beach, VA
Essential duties:
- Represent Regent University as a Registration Specialist for undergraduate and graduate school programs providing extraordinary customer service with each admitted, deposited, and enrolled student.
- Develop and maintain comprehensive knowledge on university culture and programs while effectively advising students on their next steps to move forward through the admissions funnel.
- Develop and maintain comprehensive knowledge on all student-related resources including admissions processes, financial aid costs, transfer guidelines, licensure guidelines, military benefits, and other pertinent information to assist with sales-related conversations.
- Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correct use of technology while maintaining confidentiality.
- Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
- Demonstrate exceptional professionalism in working with internal and external stakeholders in person and in writing
- Commitment to learning and professional development. The Registration Specialist is responsible for learning and retaining all new and job-related content presented (for utilization in daily work)
Qualifications:
- Bachelor's degree required
- 1-2 years advising, customer service, sales and/or telemarketing/tele-counseling experience is strongly recommended but not required
- Ability to work a flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift (12pm-9pm)
- Ability to be trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite, Canvas, Cognos, DegreeWorks, and phone systems and multi-tasking within these systems including average to minimum typing speed of 40 WPM
Candidates must have:
- Strong organizational abilities, excellent written and oral communication skills, presentation skills, and interpersonal skills with an ability to establish rapport with a diverse customer base
- Must be motivated, coachable, and effective in a production-driven work environment
- Reliable transportation to travel to and from work in a timely manner
- Must be able to maintain prospect, applicant, and student confidentiality
- Must be a customer service champion and able to provide service in a professional manner
- Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
