Personal Support WorkerNumber of Openings:1Division:Community Support ServicesFull/Part Time/Casual:Part TimeProgram:Gwen Lee Regular/Temporary:RegularLocation:Gwen Lee – Hamilton CommunityUnion:SEIUHours of Work:Mixed Shifts 7am-3pm, 3pm-11pm & 11pm-7am **approx. 37.5 hours biweekly *rotating weekendsPosting Date:May 14, 2026Closing Date:May 21, 2026Wage: $19.33 plus Wage EnhancementFrench Language Skill Requirement:N/AThis positing is for a current vacancyPOSITION SUMMARY: The Personal Support Workers – Gwen Lee Supportive Housing (PSW-GL) enhance the quality of life of SJHC clients by providing quality and compassionate essential care services in the form of personal care assistance, medication reminders, physical support and home keeping assistance. PSW-GL assists in enabling individuals to continue living independently in a safe and healthy manner in their own bachelor apartment units, within the Gwen Lee Supportive Housing program location.
The PSW-SH works cooperatively with the Support Services Coordinator / Manager of Supportive Housing and Assisted Living in providing quality client-centered care, and in the effective execution of daily tasks. PSW-GL adhere to daily care schedules and overall care plans.
Gwen Lee Supportive Housing clients are typically able to direct their own care, are over the age of 60, and require the need for 24-hour assistance in daily living activities.
CORE DUTIES AND RESPONSIBILITIES
Assisting clients with daily personal care activities, in keeping with their individual care plan
Bathing
Dressing/undressing
Personal hair care
Shaving/grooming
Mouth care
Preventative skin care
Other personal hygiene tasks
Assisting clients with daily housekeeping activities, in keeping with their individual care plan
Assisting clients in daily activities which maintain adequate levels of physical health and safety, in keeping with their individual care plan
Performing safety wellness checks
Medication reminders
Living area visual scans
Engaging clients in positive/social conversations
Encouraging clients to direct and/or participate in their own care
Assisting clients with general mobility needs (walking, movement, positioning etc.)
Encouraging positive life skills
Assisting with basic range of motion exercises where required by the care plan
Demonstrating sensitivity and respect to clients who may be experiencing physical health challenges
Crisis intervention, in cooperation with or as directed by, the program Manager
Providing emotional and social support to both clients and their family members
Demonstrating a positive attitude and approach towards clients as unique individuals
Performs daily work in keeping with the established Gwen Lee Supportive Housing procedures, processes and expectations
Answers call bells in a safe and timely manner
Observes and records client information/comments/issues/behaviours/changes in the program Communication Book
Follows care plans as determined by the program Manager
Maintains a clean and organized work environment
Reports critical client care information/issues to Manager or Supervisor right away
Understands and follows individual client care plans, seeks clarification from Managers where care plan in unclear
Participating in team/group meetings
Other duties as requested or required
CORE COMPENTENCIES
Regularly demonstrates our mission, vision and values:
Support compassionate care, faith and diversity
Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
Ability to work cooperatively with others; sharing expertise and drawing on the expertise of others
Actively promotes a healthy, supportive and inclusive work environment
Proactively contributes to initiatives, supporting and encouraging positive change
Ability to demonstrate effective decision making
Skilled at thinking about creative solutions to everyday problems
Solid team-based approach to everyday work activities
Good communication skills both verbal and written, with an excellent customer service mind set
Positive and professional, with a “can do” attitude
Willingness to regularly go the extra mile and actively support co-workers
Ability to follow direction and listen to instruction
Proven ability to be detailed oriented
Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
Participating in both internal and external training requirements
Participating in quality improvement initiatives.
Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)
QUALIFICATIONS
PSW Certificate from an accredited training institution, required
1-3 years PSW experience, preferred
Member of the PSW Registry, preferred (may be required under some contracts)
Current First Aid and/or CPR Certificate, preferred
Training in gentle persuasive/non-violent crisis prevention, an asset
Previous experience working in a Long-Term Care or Supportive Housing environment, an asset
St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.
