About the Role
The Shift Manager Slot Operations will assist the Director Slot Operations, assuming those responsibilities to cover days off, vacations and other times as needed.
Position Responsibilities
- Assists in the development of the Department's strategic operating plan and capital budget
- Develops training programs with an emphasis on customer service and supervisory leadership
- Oversees Department staffing levels, making appropriate adjustments and recommendations to scheduling personnel on all shifts
- Monitors existing internal controls for efficiency and effectiveness
- Attends guest functions with premium players and addresses problem situations that cannot be resolved by subordinates
- Supervises Slot Department team members to ensure compliance with existing policies and procedures, with an emphasis on customer service.
- Circulates assigned area and observes Slot Department team members performing normal job duties, offering positive and corrective feedback as needed.
- Enhances the guest experience by clearly communicating to them the functionality of the Ocean player card and the advantages of club membership.
- Ensures that all Department activities reflect the policies and regulations of the company/property/Department as well as compliance with all CCC and DGE regulations
Essential Functions
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to lift/push/pull up to 25 lbs
What’s Required
- High School diploma or equivalent preferred
- Four years’ experience in Slot Operations with two years as a Slot Supervisor preferred
- The ability to speak, read and write in English
